Vice President, Village Services

Alterra • Olympic Valley, CA

1d • $148,296 - $207,615 • Onsite

About The Position

This position is part of the Senior Leadership Team leading Lodging, Retail, Rental, and Commercial Services. Oversight includes Strategic Planning, Project Implementation, Operations Budgets, Guest Experience, Employee Experience and Employee Development. Applicants must be at least 21 years of age.

Requirements

• Applicants must be at least 21 years of age.
• High School Diploma or GED
• Communication – effectively delivers messaging for a variety of internal and external audiences. Actively listens to others and incorporates diverse viewpoint into communications.
• Initiative – Action oriented individual that is self-directed and plans for success.
• Business Acumen – Understands all aspects of industry and uses experience to implement departmental programs including budget and business plans creation, understands business trends and the guest experience.
• Problem resolution – Able to adjust quickly to new information and respond to changing priorities and or circumstances when completing a task or solving a problem.
• Innovation – seeks and embraces new ideas and processes to help the company succeed.
• Collaboration – works towards a common goal with others. Cooperates by valuing and being inclusive of differences in people and perspectives to best serve employees, guest, and the business.
• Goal setting – ensures the Directors and Departments set SMART goals and build initiatives that intend to deliver on departmental business plans. Goals incorporate employees, guest, financial success, community involvement and support of planet stewardship.
• The employee is regularly required to walk, talk, see, and hear.
• Must be capable of walking or standing 50% or more of a normal 8 hour work shift.
• Must be capable of occasionally carrying, lifting, pushing or pulling up to 35lbs.
• Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders and shovel snow.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.
• The noise level in the workplace is usually moderate.

Nice To Haves

• Minimum 5 years resort experience in a leadership position.
• Hands on experience in hospitality, retail, rental, and/or food and beverage operations
• Proven business acumen and track record
• A Motor Vehicle Record review may be required as part of your job.

Responsibilities

• Supports the growth and alignment of Village Services leadership and broader Resort Leadership Team.
• Supports development of long-range strategic planning and annual business plans for the Lodging, Retail, Rental, and Commercial Services.
• Supports or designs capital projects in alignment with strategic plan.
• Responsible for execution of annual business plan.
• Executive leadership and relationship with Village HOA boards as representative of Palisades Tahoe.
• Strategic leadership of Commercial Services tenant mix and financial health in alignment with strategic plan.
• Partners with resort and enterprise functions to drive demand generation, demand capture and brand and partnership support.
• Effectively establishes responsibility and accountability for direct reports in safety outcomes, employee experience, and guest experience.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED