VP SUB-SERVICER OVERSIGHT

Lakeview Loan Servicing•Coral Gables, FL

22h•Remote

About The Position

The Vice President, Sub-Servicer Oversight governs Sub-Servicer performance and issue resolution across the full servicing lifecycle, from loan boarding through asset-level resolution. The role aims to reduce fund losses and increase fund clearing returns for investors through disciplined oversight, proactive risk identification, and effective Sub-Servicer management. This position provides enterprise-wide leadership across servicing functions, with particular focus on litigation oversight, REO management, and complex asset-level resolutions. It balances governance and escalation management with senior-level Sub-Servicer relationship oversight. Day-to-day oversight is delegated to an oversight team, while the Vice President remains accountable for outcomes and serves as the primary escalation point for material issues affecting investor results. The role partners with transaction, compliance, collateral, data governance, billing, originations, and executive leadership functions to identify and manage servicing-related risks. It also represents the company in the servicing and asset resolution industry and builds relationships with peers, Sub-Servicers, and vendors. The company offers a competitive salary, an annual bonus, a 401(k) company match, and comprehensive medical benefits starting on day one. The salary range is $136,000–$170,000 per year.

Requirements

Bachelor’s degree required.
Extensive experience in mortgage servicing oversight, asset resolution, or related financial services functions, including a deep understanding of how servicing execution affects loss severity, recoverability, and investor returns across the loan lifecycle.
Demonstrated leadership overseeing third-party servicers, vendors, or counterparties, including establishing performance expectations, managing escalations, and driving accountability in high-impact situations.
Expertise in litigation management, REO operations, and complex asset-level resolution, including the ability to assess risk, guide strategy, and influence outcomes in matters with material financial exposure.
Ability to lead through delegation by providing strategic direction and oversight while empowering teams to manage day-to-day execution at scale.
Experience partnering cross-functionally with transaction management, compliance, collateral, data governance, billing, originations, and executive leadership to identify and address servicing-related risks.
Judgment and decision-making capability in complex, ambiguous situations, particularly where tradeoffs affect loss mitigation, recovery timing, or investor outcomes.
Ability to build and maintain effective relationships with Sub-Servicers, industry peers, and vendors, using professional credibility and industry presence to support positive execution and resolution outcomes.
Strong communication skills, including the ability to articulate risk, strategy, and recommendations to senior leadership and external stakeholders.
Professionalism, integrity, and disciplined execution, with a track record of representing organizations effectively in the servicing and asset resolution industry.
10+ years of industry experience and demonstrated expertise may be considered in lieu of formal credentials where appropriate.

Nice To Haves

Advanced degree or relevant professional certifications.
Ongoing professional development in mortgage servicing, asset resolution, risk management, or related disciplines is strongly valued.

Responsibilities

Oversee Sub-Servicer performance and issue resolution across the servicing lifecycle, from loan boarding through final asset disposition.
Establish governance frameworks, performance expectations, and accountability standards aligned with loss mitigation and recovery objectives.
Ensure Sub-Servicer execution supports timely resolution, cost discipline, and consistent investor outcomes.
Provide direct oversight and leadership across litigation management, REO operations, and complex asset-level resolutions.
Drive consistency, accountability, and escalation discipline in high-impact resolution functions.
Maintain senior-level relationships with Sub-Servicer leadership while enforcing performance accountability.
Serve as the primary escalation point for material servicing, legal, or operational issues.
Lead escalated matters through structured analysis, corrective action planning, and defined ownership.
Lead and direct an oversight team responsible for day-to-day Sub-Servicer monitoring, reporting, and issue management.
Delegate execution while retaining accountability for results and alignment with investor objectives.
Ensure oversight activities are scalable, disciplined, and consistently applied across Sub-Servicers.
Partner with internal stakeholders to align oversight, execution, and escalation paths across servicing-adjacent functions.
Identify emerging servicing risks and drive early intervention when execution gaps or control weaknesses threaten recoverability or fund performance.
Provide a servicing-focused risk perspective for transaction and pre-boarding activities.
Help identify and mitigate loans with elevated loss exposure before boarding, supporting appropriate risk protections and indemnification.
Represent the company professionally within the servicing, asset resolution, and vendor community.
Build and maintain relationships with industry peers, Sub-Servicers, and vendors to support collaboration, informed decisions, and effective issue resolution.
Use industry insight and relationships to advance loss mitigation strategies and improve recovery outcomes.