Vice President, Strategy & Operations
About The Position
We are seeking a transformational leader to shape the strategy, governance, and execution of critical enterprise platforms that enable customer onboarding, customer performance on the network, and franchise compliance across Mastercard's ecosystem. As a trusted partner to executive stakeholders across Technology, Franchise, Legal, and Business organizations, you will play a pivotal role in driving alignment around priorities, investments, and outcomes. Success in this role requires exceptional executive communication skills, the ability to craft compelling narratives from complex business and technology initiatives, and the influence to mobilize leaders across organizational boundaries. You will lead the operating rhythm for a portfolio of highly visible enterprise initiatives, establishing governance frameworks, driving strategic decision-making, and ensuring execution remains aligned to business objectives. The ideal candidate combines strategic thinking with operational excellence and is comfortable navigating ambiguity, balancing competing priorities, and leading through organizational complexity. In addition to leading a team of senior Technical Program Management (TPM) and Product Management – Technical (PMT) leaders, you will foster alignment across multiple platform organizations, helping translate enterprise strategy into measurable business outcomes while strengthening Mastercard's customer and franchise capabilities.
Requirements
- Demonstrated success leading enterprise-scale technology organizations, programs, or platforms in highly matrixed environments.
- Exceptional executive communication, storytelling, presentation, and documentation skills.
- Proven ability to influence senior leaders and drive decisions across business and technology organizations.
- Experience leading leaders and managing organizations responsible for strategic delivery and platform outcomes.
- Strong knowledge of large-scale data ecosystems, cloud technologies, and distributed enterprise platforms.
- Experience supporting customer-facing products and market-facing technology solutions.
- Ability to balance enterprise strategy with operational execution and measurable business results.
- Strong partnership-oriented mindset with experience building alignment across diverse stakeholder groups.
Nice To Haves
- Be viewed as a trusted advisor by executive leadership.
- Drive alignment across complex organizations and competing priorities.
- Deliver clear, compelling narratives that accelerate decision-making.
- Build high-performing teams and leadership pipelines.
- Create measurable improvements in customer onboarding, network performance, compliance, and data quality.
- Foster collaboration across Product, Engineering, Franchise, Legal, and Operations organizations.
Responsibilities
- Define and drive strategic direction for enterprise platforms supporting customer onboarding, merchant enablement, network performance, and compliance.
- Partner with Product and Engineering leadership to align platform investments with business priorities and customer needs.
- Establish operating models that enable scalability, consistency, and enterprise-wide adoption.
- Serve as a trusted advisor to senior technology and business leaders.
- Lead executive discussions, governance reviews, and strategic planning forums.
- Develop compelling narratives that translate complex technical initiatives into business outcomes and actionable decisions.
- Guide multiple cross-functional programs and platform initiatives across Engineering, Product, Operations, Franchise, and Legal organizations.
- Ensure alignment across teams managing shared capabilities, dependencies, and strategic objectives.
- Drive accountability for outcomes, execution health, risk management, and operational excellence.
- Lead and mentor a team of Principal and Lead Technical Program Management professionals.
- Foster a culture focused on strategic thinking, collaboration, accountability, and continuous improvement.
- Elevate organizational capabilities in program management, stakeholder engagement, and executive communication.
- Drive initiatives that improve customer onboarding experiences and ecosystem participation.
- Ensure strong governance and integrity of critical data supporting franchise and compliance requirements.
- Leverage data and insights to measure performance, identify opportunities, and drive continuous optimization.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
