Vice President, Strategic Change & Transformation
About The Position
The Strategic Change and Transformation (SCT) team sits within Global Servicing and is responsible for shaping and delivering the most critical strategic initiatives across GS. We partner closely with GS leadership to define priorities, drive disciplined execution, and deliver meaningful outcomes for our customers and colleagues around the world. As Vice President of Strategic Change & Transformation, you will partner directly with senior leaders across Global Servicing and the broader enterprise to shape and deliver high-impact strategic initiatives that advance GS priorities. You will lead complex, cross-functional engagements from problem definition and strategy development through execution, translating strategic priorities into measurable impact for our customers, colleagues, and business. Your portfolio will span some of Global Servicing’s most important transformation opportunities, focusing on customer and colleague experience, operational simplification, and emerging capabilities. Current engagements include revamping our approach in Chat, defining our broader inbound servicing strategy, and enabling the next wave of agentic customer conversations. You will bring structure and clarity to complex, ambiguous challenges; mobilize teams across organizational boundaries to drive execution; and influence senior stakeholders to turn strategy into action. Success in this role requires a strong combination of strategic thinking, disciplined execution, executive-level communication, and the ability to drive meaningful change at scale.
Requirements
- Strong strategic thinking.
- Disciplined execution.
- Executive-level communication.
- Ability to drive meaningful change at scale.
Responsibilities
- Shape and deliver high-impact strategic initiatives that advance GS priorities.
- Lead complex, cross-functional engagements from problem definition and strategy development through execution.
- Translate strategic priorities into measurable impact for our customers, colleagues, and business.
- Bring structure and clarity to complex, ambiguous challenges.
- Mobilize teams across organizational boundaries to drive execution.
- Influence senior stakeholders to turn strategy into action.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
