Vice President, Change Management

Golub Capital•Chicago, IL

3d•$115,000 - $180,000•Hybrid

About The Position

The Change Management Department is responsible for continually helping individuals impacted by systems or process changes be successful by implementing a systematic change management approach, building support, addressing resistance and developing the required knowledge and ability to implement the change. We help them make successful transitions resulting in changes that are thoroughly and smoothly implemented with lasting benefits.

Requirements

Bachelor’s degree required
8+ years of experience in change management or organizational transformation required, preferably in a relevant field (e.g., finance, banking, insurance)
Experience with delivering and designing trainings, communication plans, change strategies and process improvement required
Experience in programs and technology implementations is required
Excellent written and verbal communication skills
Strong attention to detail with excellent organizational and problem-solving skills
Ability to take initiative and work independently while demonstrating strong collaboration
Delivery oriented with high-quality customer service standards
Must be motivated by a fast paced, complex environment and comfortable learning new technologies quickly
Demonstrated ability to effectively leverage AI tools in day-to-day work, with strong critical thinking to assess accuracy, limitations and appropriate use of AI generated outputs
Enthusiastic about working in office and creating a Gold Standard hybrid work culture

Nice To Haves

Change Strategy: Leverages Change Management expertise to develop strategies that support business needs. Applies understanding of value drivers and critical success factors that will positively impact the Firm.
Change Industry Knowledge: Leverages Change Management industry knowledge and best practices to facilitate the people side of change.
Change Application Excellence: Ensures project success by continually assessing and improving the Firm’s change processes based on Firm culture and needs.
Project / Program Management: Manages Change Management projects and / or programs through planning, identifying resources, monitoring and communicating project activities and assessing impacts of project decisions.
Sponsorship Management: Takes a consultative approach with internal sponsors including building trust and coaching.
Communication Excellence: Drives awareness, increases knowledge and desire and mitigates resistance by identifying and implementing key messages.
Training Excellence: Drives knowledge and ability for “the change” by identifying learning needs, developing and executing effective training plans.
Change Measurement: Collects, analyzes and interprets data to measure adoption, identify trends and develop reinforcement plans.

Responsibilities

Collaborating with internal stakeholders to conduct needs assessments to customize training and communication plans that reflect employee needs and project specifics
Working with business leads independently to execute change projects from strategy to deployment
Developing training materials from a content and design perspective: e-learning videos, training guides and quick reference cards
Identifying user issues and collaborating with relevant teams to resolve and communicate resolution back to end user
Maintaining and updating project materials over the course of project lifecycles and after
Building relationships with business units to create win-win partnerships
Collecting, analyzing and organizing data to support change initiatives, ensuring data accuracy and accessibility