Vice President, Strategic Accounts

Evolent

23h•Remote

About The Position

The Vice President, Strategic Accounts will serve as a senior leader responsible for managing and growing key client relationships across Evolent’s portfolio. This role is central to driving client satisfaction, retention, and expansion, while ensuring alignment with Evolent’s strategic goals and operational excellence. The VP, Strategic Accounts role also collaborates with internal teams as necessary (including Provider Solutions, Strategic Accounts, Analytics, Client Finance, Implementation, Clinical Operations, Medical, Quality, and Call Center Teams) to identify new opportunities, deploy and optimize Evolent programs, and achieve client and organizational objectives.

Requirements

10+ years of experience working directly with health plans, health systems or providers to drive clinical, financial and/or operational performance improvement; senior/executive experience desired.
7 or more years in relationship management roles (account management, consulting, enterprise sales, etc.) and/or externally facing operational leadership positions.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level; excellent verbal and written communications skills, particularly in the realm of telling a compelling story of value contributed to the partnership.
Track record in unlocking transformative growth opportunities at customer accounts
Strong knowledge of health plan operations, care/utilization management, claims processing, value-based care, and the levers to optimize financial performance.
Exceptionally high “Emotional Intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
Highly organized, self-motivated, and the intellectual curiosity to get to the bottom of partner issues and opportunities; a willingness to roll up sleeves and work toward solutions in partnership with operations counterparts and centralized resources.
A steady demeanor with the judgement to determine when to escalate and how to prioritize competing inputs.
Approaches problem solving with creativity to solution with partners and forecast needs rather than waiting for issues to arise.
A tenacious partnership ethos with a relentless focus on follow through and maintaining trust.
Strong knowledge of healthcare data and how they can be leveraged to identify opportunities and actions (including EMR, clinical, authorization, claims, SDoH, etc.); understanding of how to translate data and insights into actionable initiatives, strategies, and developing/managing performance scorecards and action plans (payer, provider, initiative, etc.).
Ability to travel as needed (up to ~40%).
High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Nice To Haves

Master’s degree in business administration, healthcare administration, public health, analytics, or a related field, master’s degree Strongly Preferred.

Responsibilities

Provide corporate, executive and overall account management for designated client partners, including the CEO, CFO, CMO, pharmacy leadership, clinical operations/UM, medical economics/actuarial services/analytics, and vendor management.
Maintain overall accountability for partner value and ROI performance of designated client partners.
Maintain overall accountability for the satisfaction of designated partners.
Accountable for client-specific deployment of clinical, product/platform, and operational improvement initiatives to improve performance, satisfaction, and clinical quality/outcomes.
Serves as a liaison between the customer and key Evolent stakeholders; monitors issue resolution and ensures appropriate, timely follow up by Evolent team members.
Manages assigned staff as requested to optimize the performance and satisfaction of designated client partners, their provider networks, and where applicable, ASO employer accounts.