Vice President, Strategic Account Management - Remote

UnitedHealth Group•Eden Prairie, MN

9d•$159,300 - $273,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Position Summary The Vice President, Commercial Client Management is responsible for leading a portfolio of high-value client relationships, driving retention, growth, client satisfaction, and operational excellence. This role provides strategic leadership to account management teams, serves as an executive sponsor for key clients, and partners across the organization to deliver business results, resolve complex client issues, and support long-term growth strategies. The Vice President is accountable for financial performance, client outcomes, team development, and executive-level relationship management across a diverse portfolio of customers, consultants, and strategic partners. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

7+ years of leadership experience in account management, pharmacy benefits management, healthcare, client services, consulting, or related field
5+ years of PBM/Managed care pharmacy industry, including evolving market dynamics, pricing, and contract modeling
Experience managing large, complex client portfolios
Experience engaging with C-suite and executive stakeholders
Demonstrated ability to lead leaders and develop high-performing teams
Proven solid financial, operational, and strategic business acumen

Nice To Haves

Registered Pharmacist or PharmD
PBM, health plan, healthcare, or employer-market experience
Experience leading large-scale transformation, growth, or retention initiatives
Knowledge of healthcare benefits, pharmacy management, and consulting environments

Responsibilities

Serve as executive sponsor for strategic client relationships
Develop and execute client retention and expansion strategies
Lead executive business reviews and strategic planning sessions
Identify opportunities to increase revenue, deepen partnerships, and improve client outcomes
Build and maintain relationships with client executives, consultants, and industry stakeholders
Maintain accountability for portfolio revenue, profitability, retention, and growth targets
Monitor business performance and address emerging risks
Support renewal strategy, contract negotiations, and pricing discussions
Ensure achievement of segment and enterprise financial objectives
Lead, coach, and develop directors, senior directors, and strategic account executive teams
Establish clear performance expectations and accountability measures
Drive succession planning, talent development, and organizational effectiveness
Foster a culture of collaboration, innovation, and continuous improvement
Oversee resolution of complex client escalations and service issues
Partner with operations, product, clinical, technology, and implementation teams to improve client outcomes
Drive process improvements and adoption of technology, automation, and AI-enabled solutions
Ensure consistent execution of service strategies and operational standards
Collaborate with sales, product, operations, finance, legal, and clinical leadership
Influence enterprise strategy through client and market insights
Represent the organization at industry events, advisory boards, and executive forums
Support strategic initiatives that improve competitive positioning and customer value