Vice President, Solutions Consulting
About The Position
We’re seeking a future team member for the role of Vice President, Solutions Consulting to join our BNY Data & Analytics team. This role is located in Pittsburgh, PA. In this role, you’ll make an impact in the following ways: Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements. Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations. Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction. Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication. Cross-functional collaboration across teams to solve unique and complex problems.
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience)
- 6-10 years experience
- Proven experience in service delivery management, client relationship management, customer success, or project management within a technology or managed services environment
- Understanding of Data & Analytics operational models, with the ability to translate technical issues into business terms for clients
- Demonstrated success in managing escalations and influencing cross-functional teams to achieve service excellence
- Experience in leading and mentoring teams, fostering a culture of accountability, collaboration, and continuous improvement
Responsibilities
- Act as the primary client contact for service delivery, ensuring alignment with agreed project needs and operational requirements
- Manage the end-to-end delivery of services, including monitoring service levels, resolving issues, and coordinating with internal teams to meet client expectations
- Drive continuous improvement by identifying opportunities to enhance processes, efficiency, and client satisfaction
- Serve as the escalation point for client concerns, ensuring timely resolution and proactive communication
- Cross-functional collaboration across teams to solve unique and complex problems
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
