Vice President - Software & Digital Platforms

3Cloud

About The Position

The Business Unit Delivery Leader is the senior delivery executive accountable for all 3Cloud engagements within a designated Cognizant market. This role owns delivery outcomes—including delivered revenue, forecast accuracy, delivery margin, client satisfaction, and talent leadership—for every 3Cloud engagement serving clients in that market. Operating as a matrixed leader, this individual serves as the 3Cloud delivery authority within the market, partnering with Cognizant Market leadership and Market Delivery Units (MDUs) where they exist, and directly leading delivery execution and governance where they do not. The role bridges 3Cloud’s technical delivery capabilities with Cognizant’s market-facing organization, ensuring that engagements are staffed, governed, and delivered to 3Cloud standards while meeting the commercial and client expectations of the market. A critical priority for this role is executing the onshore/offshore delivery model transformation within the assigned market. The 3Cloud Service Line is shifting from a 50/50 onshore/offshore mix to a target of 20/80. Each Business Unit Delivery Leader is accountable for driving that shift within their market portfolio—transitioning existing engagements, ensuring new engagements launch at the target model, and maintaining delivery quality and client confidence throughout the transition.

Requirements

12+ years of professional services delivery leadership experience, with at least 3 years at a senior leadership level (Director/VP or equivalent)
Demonstrated accountability for delivered revenue of $30M+ within a defined market, industry, or portfolio
Deep expertise in Microsoft Azure / cloud transformation delivery, including data, AI, infrastructure, and/or application modernization
Proven experience managing onshore/offshore delivery models, including knowledge transfer, team standup, and quality management across distributed teams
Experience operating in a matrixed environment with market-aligned, industry-aligned, or account-aligned delivery structures
Strong commercial acumen with experience in deal-level delivery validation, staffing models, pricing inputs, and risk assessment
Track record of maintaining or improving client satisfaction during delivery model transitions
Executive presence with the ability to engage at the VP/C-suite level with clients and internal market leadership

Nice To Haves

Experience at a major systems integrator (e.g., Cognizant, Accenture, Deloitte, Infosys) with direct accountability for onshore/offshore delivery optimization
Familiarity with Cognizant’s market structure, MDU operating model, and global delivery center infrastructure
Deep industry expertise in the assigned market (e.g., banking/insurance, healthcare/life sciences, retail/CPG, communications/media/technology, manufacturing/energy/utilities)
Experience with managed services or recurring revenue delivery models alongside project-based delivery
Background in building or scaling offshore Azure/cloud delivery teams

Responsibilities

Own delivery outcomes for all 3Cloud engagements within the assigned Cognizant market
Where a Market Delivery Unit (MDU) exists: act as the 3Cloud delivery authority, partnering with the MDU to provide expertise, enforce standards, support escalations, and ensure alignment with 3Cloud methods and quality expectations
Where no MDU exists: directly lead delivery execution, governance, and client management for all engagements in the market
Ensure all engagements comply with 3Cloud delivery standards, methods, IP, and quality bars
Provide structured input to the Head of Delivery, Americas on portfolio health, risks, and opportunities within the market
Own and execute the onshore/offshore mix shift within the assigned market, driving toward the service line target of 20% onshore / 80% offshore
Ensure all new engagements are designed and staffed to the target offshore model from inception
Partner with Cognizant Global Delivery Center (GDC) leadership to build and scale offshore delivery capacity specific to the market’s client needs and technical requirements
Define and implement knowledge transfer protocols, team structures, and onshore/offshore role delineation for the market
Lead client-facing conversations about the delivery model evolution, positioning offshore leverage as an investment in scale, resilience, and capability
Monitor offshore delivery quality, productivity, and ramp metrics within the market; intervene rapidly when outcomes are at risk during transitions
Manage onshore workforce implications within the market, including evolving onshore roles toward client engagement, architecture, delivery oversight, and technical governance
Serve as the senior 3Cloud delivery executive for key clients within the market
Support Market and MDU leaders in executive client interactions, account planning, and strategic relationship management
Support market-based account planning and client growth initiatives, ensuring delivery excellence enables renewals, expansions, and client advocacy
Proactively manage client risk during engagement transitions—including the offshore shift—ensuring no degradation in quality, responsiveness, or outcomes
Serve as the primary delivery escalation point for client issues within the market
Sign off on scope, delivery approach, staffing model, and delivery commitments for all 3Cloud pursuits within the market
Validate deliverability, staffing (including onshore/offshore mix), risk, and margin for every engagement
Partner with Market leadership on pursuit strategy; pricing authority remains with the Market
Ensure deals are structured and priced to the target delivery model, reflecting appropriate offshore leverage
Accountable for delivered revenue for 3Cloud within the assigned market
Drive delivery margin through disciplined execution, appropriate offshore leverage, and cost management
Own forecast accuracy and early risk identification; provide transparent financial reporting to the Head of Delivery, Americas
Track and report the margin impact of the offshore transition within the market portfolio
Ensure 3Cloud delivery standards, methods, and IP are consistently applied across all engagements in the market
Hold engagement teams accountable to quality bars, governance expectations, and operating rhythms
Ensure compliance with offshore delivery playbooks and transition protocols established by the service line
Identify gaps, friction points, and improvement opportunities in standards; provide structured input into the ongoing refinement and evolution of 3Cloud delivery standards
Directly manage senior 3Cloud delivery leaders within the market
Influence performance management of matrixed resources—both onshore and offshore—supporting engagement teams within the market
Own 3Cloud capacity planning and skills alignment for the market, ensuring the right mix of onshore and offshore talent is available to meet demand
Partner with GDC leadership on offshore talent readiness, Azure skills development, and ramp timelines specific to market needs
Support the retention and professional development of critical onshore talent as roles evolve toward higher-value functions
Run a consistent operating cadence with Market leadership, MDU leadership (where applicable), and the Head of Delivery, Americas
Conduct regular delivery health and risk reviews across the market portfolio
Conduct revenue and forecast reviews; provide early warning on variances
Lead talent and capacity planning for the market, including onshore/offshore staffing pipeline management
Report on offshore mix progress, transition status, and quality metrics
Provide transparent reporting to Market and 3Cloud Service Line leadership