Vice President, ServiceNow

Precision Task Group•Texas Remote, TX

11d

About The Position

PTG is seeking a Vice President to lead the strategy, growth, commercial performance, and overall direction of its ServiceNow practice. The practice has established public sector experience, a growing customer base, and existing sales and delivery capabilities, with significant opportunity to scale further. This is a practice-building leadership role—not simply a sales leadership position or an individual Account Executive role. The Vice President will serve as the senior leader across Sales, Solution Consulting, and Operations & Delivery, aligning these functions around a clear strategy and operating model. The role will determine where and how PTG competes, strengthen its position in the ServiceNow ecosystem, develop a scalable growth roadmap, build the organization as the practice grows, and ensure commercial decisions lead to successful and profitable customer outcomes. The position requires deep ServiceNow ecosystem knowledge, consulting and services business acumen, and experience helping scale a ServiceNow business. The leader will set long-term direction while staying involved in complex pursuits, investment decisions, ecosystem relationships, and the day-to-day decisions needed to move the practice forward. The Vice President will operate with significant autonomy, partnering with the COO / Executive Sponsor on matters with material investment, organizational, or broader PTG implications. This is an equal opportunity employer.

Requirements

Significant leadership experience within the ServiceNow ecosystem and strong understanding of its sales, partner, and services ecosystem.
Demonstrated experience helping build, lead, or scale a ServiceNow consulting and professional services business.
Proven experience leading sales teams and developing high-performing commercial organizations.
Strong understanding of consulting and professional services economics, including pricing, margin, utilization implications, staffing considerations, and deal structure.
Demonstrated experience developing and executing growth strategies, rather than solely carrying an individual sales quota.
Proven ability to lead complex enterprise pursuits and provide guidance on deal strategy and commercial models.
Established ServiceNow ecosystem relationships and credibility, with evidence of converting relationships into business opportunity and strategic alignment.
Experience selling consulting and technology services to public sector customers, or significant experience supporting organizations focused on public sector markets.
Demonstrated ability to lead cross-functional teams spanning Sales, Solution Consulting, and Delivery.
Experience making organizational, investment, and go-to-market decisions in a growing business environment.
Ability to make informed decisions with incomplete information, provide clear direction, and avoid escalating routine decisions unnecessarily.
Ability to challenge Sales, Delivery, executives, and customers constructively when needed.
Commercial judgment that balances business performance with delivery quality and customer outcomes.
Strategic perspective combined with practical involvement in day-to-day business execution.
Clear, direct, and consistent communication; ability to coach others to make sound decisions.
Comfort operating in a candid, collaborative, fast-moving environment where healthy debate is expected.

Nice To Haves

Experience scaling a ServiceNow consulting or services practice through a comparable stage of growth.
Experience working for a ServiceNow implementation partner, consulting organization, or ServiceNow in a role with significant partner or services exposure.
Experience developing managed services or other recurring services offerings.
Experience building repeatable or packaged ServiceNow offerings.
Experience with ServiceNow subscription or resale models.
Experience with public sector procurement vehicles and complex government buying processes.

Responsibilities

Own and develop the strategic roadmap for PTG's ServiceNow practice, setting near-term priorities and long-term growth direction.
Determine where PTG should compete, how it should differentiate, and where it should invest for sustainable growth.
Evaluate growth opportunities across new business, install-base expansion, managed services, packaged offerings, new capabilities, partnerships, and other channels.
Translate strategy into coordinated priorities for investment, hiring, sales, capability development, and go-to-market decisions.
Build the structure and operating discipline needed to scale the practice while avoiding unnecessary complexity and bureaucracy.
Assess the practice's strengths, gaps, market position, and growth opportunities, adjusting the roadmap as needed.
Develop business cases and recommendations for new offerings, investments, partnerships, and strategic initiatives.
Own the practice's commercial performance, including revenue growth, pipeline, bookings, pricing, deal economics, and profitable growth.
Establish and lead the practice's sales strategy, pipeline management, forecasting, account strategy, territory and account alignment, and sales performance.
Set expectations, processes, and accountability across the sales organization while maintaining PTG's collaborative, discovery-led approach.
Provide guidance on deal structure, pricing, commercial models, and pursuit strategy; serve as an executive leader on major or complex pursuits.
Identify ways to turn customer engagements, capabilities, and solutions into repeatable growth motions.
Leverage industry relationships and open doors where appropriate while enabling Account Executives to retain day-to-day ownership of accounts and opportunities.
Assess sales organization needs as the practice grows and recommend talent, roles, territories, or capabilities.
Strengthen PTG's visibility and credibility within the ServiceNow ecosystem and build senior relationships across relevant ServiceNow organizations.
Develop strategies to increase ServiceNow awareness of PTG's capabilities and create co-sell and partner-led opportunities.
Position PTG as a trusted partner that ServiceNow leaders and sellers want to bring into customer opportunities.
Ensure PTG uses applicable ServiceNow partner programs, competencies, designations, enablement opportunities, and market investments.
Represent PTG with ServiceNow executives, customers, partners, and industry stakeholders; monitor market, product, partner, and competitive changes and translate them into action.
Align Sales, Solution Consulting, and Operations & Delivery around common priorities, roles, decision rights, accountability, and outcomes.
Create repeatable operating models for sales pursuits, proposals, customer engagement, new offerings, strategic initiatives, and internal decisions.
Provide direction on complex pursuits, customer situations, investment decisions, and cross-functional issues; keep the practice focused on agreed priorities.
Develop an organizational structure that evolves as the business grows, and develop leaders and team members with clear performance expectations.
Lead the Account Executive, Solution Consulting, and Operations & Delivery leadership functions as an integrated practice.
Preserve collaboration between Sales and Solution Consulting while establishing clear accountability for each function.
Ensure Delivery is engaged throughout the sales lifecycle so commitments are feasible, properly scoped, and aligned with execution capabilities.
Partner with the Director of Operations & Delivery on capacity, capability, delivery risk, customer health, and execution readiness.
Make final practice-level business decisions while surfacing and addressing material delivery risks and feasibility concerns.
Ensure commercial decisions account for scope, delivery requirements, staffing, margin, customer outcomes, and long-term account value.
Intervene when cross-functional issues require senior leadership, direction, or accountability.
Make day-to-day strategic, commercial, organizational, and operational decisions for the practice with significant autonomy; partner with the COO / Executive Sponsor on significant matters with broader PTG implications.