Vice President, Security and Fraud Risk Officer

bankESB•Beverly, MA

22h•$94,000 - $120,000•Hybrid

About The Position

This role oversees monitoring and response to ongoing fraudulent activity and security events within one or more regions, conducting in-depth investigations and working with staff to mitigate risks. The position involves implementing procedures to detect and prevent fraudulent activities, liaising with law enforcement and legal counsel, and preparing court documentation. It also includes coordinating responses to emergency events, developing and delivering comprehensive security and fraud training programs, and implementing strategies to minimize losses for the bank and its customers. The role requires maintaining strong relationships with law enforcement and legal counsel, staying informed of industry practices, and ensuring compliance with regulations. Additionally, it involves assisting with subpoenas, monitoring fraud and security-related activity, overseeing overdraft management, reviewing risk reports, and ensuring the safe transport of currency. The position also involves developing annual Board-level security reporting and potentially serving on various committees. In terms of physical security, the role oversees contact with law enforcement agencies, assists with the oversight of the Physical Security Coordinator, and acts as a backup for reviewing security footage for fraud identification. It also includes periodic branch visits to assess security posture and participation in an on-call rotation for security and fraud events.

Requirements

A minimum of a bachelor’s degree or equivalent combination of education and experience is required.
At least 5+ years’ experience in direct Security/Risk Management in a banking environment required.
Knowledge of general banking industry regulation, bank security requirements, and general bank operations required.
Possess strong research, organizational, time management, and analytical skills.
Demonstrated ability to take the initiative and produce accurate work.
Excellent written and verbal communication and presentation skills with the ability to deliver professional and responsive internal customer service.
Strong knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word and the ability to learn and utilize multiple software applications.
Ability and willingness to travel to TruNorth Bank locations throughout the Eastern Region as business needs require.
Provide supervisory oversight for Fraud & Security Risk Officer(s) in one or more regions.

Nice To Haves

CFE, industry security or similar certification desired.
Knowledge of and experience with facility security systems and devices desired.
Eligible for a hybrid work schedule upon successful completion of required training.

Responsibilities

Oversees monitoring and response to ongoing fraudulent activity and accounts within one or more regions to identify current and emerging threats.
Conducts, documents and communicates in-depth investigations of internal and external fraud and security events and works with direct reports and frontline staff to mitigate further risks.
Works with management to implement procedures to detect and prevent the occurrence of fraudulent, illegal or improper activities.
Conducts investigations of fraudulent, illegal or improper activities that could cause losses to or claims against the Bank and maintaining related case files.
Acts as a liaison to local, state and federal law enforcement agencies, as well as to legal counsel and customers on matters relating to fraudulent, illegal or improper activities.
Prepares court case file documentation and attending court hearings and trials, as required.
Coordinates, or assists with, the recovery of losses and preparing appropriate reports.
Responsible for coordinating response to emergency events at Bank offices, i.e. robberies and bomb threats, providing support and assistance to employees and law enforcement, communication with senior management and preparing applicable reports.
Working with management and L&D, responsible for creating a comprehensive security and fraud training program for all Bank employees, that includes; robbery and other threats, fraud prevention and detection, security equipment operation, and adherence to related security policy and procedure.
Working with the Security/Fraud and Risk teams implements strategies and tactics to mitigate threats and minimize losses of the Bank and its customers.
Oversees Fraud & Security Officer(s) outreach and actively participates in maintenance of strong relationships with police departments and other law enforcement agencies and Bank attorneys.
Responsible for remaining informed of industry practices in the security field through various associations, professional contacts and on-going training and ensure compliance with applicable federal, state and local laws and regulations.
Assists Operations and Legal Services as needed in response to subpoenas and legal service and monitors activity as it relates to fraud and security objectives.
Oversees Risk Division overdraft management activities including coordination with branches/officers, OOPs program administration, collection activities for significant OD accounts, reports appropriate accounts through eFunds for collection purposes.
Review risk reports and communications – NSF’s and Return Deposited items reports, Security & Fraud group emails to detect and mitigate risk and identify cases in need of response.
Assists to ensure safe transport of currency to and from a banking office as needed.
Gathers pertinent data to report on security and fraud related activity and develops annual Board level security reporting for one of more regions.
May serve as a member of various committees (i.e., Red Flags, DR, etc.).
Oversees contact with all relevant law enforcement agencies including necessary communications, on-site details, etc. within one or more regions.
Assists management in oversight of the Physical Security Coordinator as needed relating to facility access, alarms, cameras, related staff training and vendor relations across one or more regions.
Backup to Physical Security Coordinator and Fraud & Security Officer(s) for review of DVR/obtaining photos/video for fraud identification-internal and external requests.
Oversees and ensures periodic branch visits to review security posture, answer questions and promote good practices.
Is part of on-call rotation with management to ensure timely response to any security or fraud related events.
Performs all duties in accordance with prescribed regulatory compliance guidelines.
Protect the confidentiality of non-public customer information (NPCI) and the security of our information technology resources.
Adhere to the Bank’s Acceptable Use Policy, participate in security awareness training and successfully pass social engineering testing which are designed to provide the education necessary to enable employees to keep the bank secure.
The Bank encourages participation in a community development service within the Bank’s assessment area.
Encourages CRA qualified volunteerism.