SAP NS2 Vice President, SaaS Platform & Operations
About The Position
SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. As SAP NS2 expands its SaaS portfolio, this role will shape secure cloud engineering, operations, and platform enablement by leading the Enterprise SaaS Operating Model & Engineering Enablement. The Executive Mission is to build and continuously evolve SAP NS2's enterprise SaaS operating model. Success is measured by accelerating secure software delivery, improving operational resilience and customer experience, increasing engineering productivity through platform capabilities and automation, and building a scalable operating model for SaaS growth.
Requirements
- 15+ years executive leadership in SaaS/cloud engineering or operations.
- Experience leading DevOps, SRE, Cloud Operations, Database Operations, Release Engineering, and Support.
- Deep expertise with Kubernetes and multi-cloud platforms.
- Experience with CI/CD, GitOps, IaC, observability, DevSecOps, and platform engineering.
- Executive communication and organizational leadership skills.
- Extensive experience managing teams in a Managed Cloud Delivery environment with 24x7 operations.
- A strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering.
- Proven track record of successfully handling customer escalations and delivering exceptional customer service.
- Must be a US Citizen; this position requires access to customer data.
Nice To Haves
- FedRAMP/DoD IL4/IL5 experience.
- Operational transformation leadership.
- AI-driven operations.
- SAP ecosystem familiarity.
- Large Scale SaaS Operation Engineering Leadership.
Responsibilities
- Define and execute the enterprise SaaS operating model.
- Partner with Engineering leadership to improve DORA metrics and engineering productivity.
- Improve platform reliability, observability, incident management, and resilience.
- Build and mentor high-performing technical leadership teams including SAP BASIS administrators, Hana DBAs, Linux/Windows Administrators and Cloud Engineers.
- Drive continuous improvement using automation and AI.
- Communicate operational strategy and business outcomes to executive leadership.
- Directly engage in customer calls, addressing and resolving escalations including P1, P2, and P3 incidents in our 24x7 operational environment.
Benefits
- Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- SAP North America Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
