Vice President - Resident Care

Benchmark Senior Living•Waltham, MA

7d•Hybrid

About The Position

The Vice President of Resident Care develops quality services in the areas of resident care and compliance to state regulations and Benchmark policy. This position promotes and integrates the mission and philosophy of Benchmark Senior Living in the development and support of the Resident Care and Memory Care guidelines, policy, and procedures, risk management, regulatory compliance, talent development and ongoing quality improvement programs. The Vice President of Resident Care oversees the clinical partners in the field, is always resident and family focused, and strives toward excellence in community service and profitability. Extensive travel is required, including frequent day travel and overnight stays based on business needs.

Requirements

BA/BS degree in nursing
Possess a valid, unrestricted RN license preferred
10+ years of clinical leadership experience
5+ years of multi-state experience preferred
Valid drivers license
Strong analytical, strategic thinking and problem-solving skills
Ability to balance customer needs with business goals in developing solutions
Executive-level visioning, strategic development, and influencing skills and experience
Ability to excel as both a team lead and an individual contributor
Ability to drive creative new approaches
Extensive experience managing and mentoring teams of high-performing professionals across diverse disciplines such as operations, resident care, activities and other functional business areas
Ability to interact with senior level management combined with strong communication and presentation skills

Nice To Haves

master’s degree preferred

Responsibilities

Creates an environment for the regional nurses to deliver quality resident services within the communities
Develops growth strategy by introducing care platforms and other enhancements to the existing care offered
Monitors compliance with all state and regulatory guidelines
Sets and reviews staffing models for company
Develops programs with third party vendors that will enhance the residents’ safety and increase length of stay.
Partners with Legal/Risk Management on oversight of the BSL quality assurance programs
Participates in strategy sessions to increase resident satisfaction, offerings in the communities and drive profit
Organizes, directs, and integrates practices to assure continued compliance with applicable State and Federal laws governing medical services
Participates in site reviews by State, Federal, or other regulatory agencies
Partners with sales to generate business leads and contribute to project proposals and presentations
Provides leadership to the resident care department; inclusive of Memory Care and Programming (Customer Engagement)
Ensures that staff is properly allocated with appropriate resources in order to achieve project deliverables and expectations of residents, while maintaining appropriate revenue goals and margins
Identifies opportunities and takes action to influence and build effective relationships with others directly as well as between one’s area and other areas, teams departments, units or organizations to help achieve business goals.
Establishes key vendor partnerships to leverage products and/or services that enhance the customer experience and drive business results.
Aligns company goals with third party vendors and health providers servicing our residents.
Understands and utilizes economic, financial, industry and functional specific data to accurately diagnose business strengths and weaknesses, identifying key issues, and developing strategies and plans.
Collects, consolidates and uses relevant information; recognizing important information; tracing possible causes of problems and implementing practical solutions.
Develops strategy to enhance resident experience and driving results.
Possesses knowledge around growing strategic care platforms.
Continuously seeks (and encourages others to seek) opportunities for different and innovative approaches to addressing organizational problems and opportunities.
Maintains effectiveness in reaching goals when subsequent changes in the work environment occur.
Provides strategic leadership and addresses key strategic challenges
Helps define, establish, and implement strategies that improve the overall business results of the functional area.
Establishes and commits to a long-range course of action to accomplish a long-range goals or vision after analyzing information and assumptions taking into consideration resources, constraints and organizational values.