Vice President, Regional Support Lead

JPMorgan Chase & Co.•Clayton, MO

3d•Hybrid

About The Position

We have an obsession for helping our customers, taking care of our employees, building relationships, and delivering extraordinary customer service. Using the latest banking solutions combined with cutting-edge banking technology you’ll be front and center representing our brand and problem solving to offer our customers the best solutions for their financial needs. You are passionate about people, helping to improve the lives of our customers through financial solutions, education, and advice. As a Regional Support Lead in Chase Wealth Management, you will act as a representative for the Market Directors and step in for the Regional Director when necessary. Your role will involve promoting the implementation for key growth strategies and tactics aimed at delivering a world-class customer experience. You will also work closely with colleagues across Consumer Banking and Wealth Management to identify and adopt best practices for optimal operation.

Requirements

10+ years proven experience leading teams or projects and coaching business leaders in a client focused environment
High school degree, GED, or foreign equivalent
Innovative thinker with ability to deepen engagement with customers and provide an exceptional experience
Ability to create a climate in which people want to do their best, motivate and empower others by inviting input from each person and sharing ownership and visibility
Demonstrated ability to collaborate with other areas of Consumer Banking, Wealth Management & Business Banking
Strong communication skills, attention to detail and excellent follow-through
High degree of consumer product and technology acumen

Nice To Haves

College degree or military equivalent
Ability to travel 50% of the time

Responsibilities

Leads and tracks regional focus on Deposit and Investment growth plans across markets, while identifying opportunities to develop, strengthen and/or deliver action plans and best practices to key bank partners and align people objectives across the region and within markets
Partners with Divisional support team to assist in the coordination, implementation and messaging of key business initiatives along with sharing of best practices in delivering on our passion to meet and exceed our customers expectation
Leads identification and sharing of best practices delivering on our passion to exceed our customer expectations
Partners with Market Directors and Branch Managers to support Banker performance and development through onboarding and training, workshops in the field to improve Banker effectiveness and product knowledge
Coordinates with Business Manager to understand scorecard results, coordinate business review plans and content all while partnering with Finance and Business Analysis Manager to meet staffing targets, with a focus on recruitment process and attrition tracking
Focuses on the Employee Experience by coordinating with Culture Council to understand and implement opportunities and recommendations on engagement.