Vice President, Regional Property Manager

BXP•San Francisco, CA

About The Position

The Primary Purpose of this Position is to provide financial and operational oversight of a regional portfolio to maximize long-term value. This role involves preparing and executing the portfolio business plan in accordance with corporate goals and objectives. The Vice President, Regional Property Manager will be responsible for developing and implementing consistent Property Management operating procedures for the assigned portfolio to provide first-class service to tenants. This includes assuming overall financial accountability, approving all budgets at the portfolio level, and providing capital expenditure recommendations. The role also involves negotiating contracts, conducting site inspections, participating in asset repositioning and due diligence for new acquisitions, and maintaining familiarity with lease provisions. Quality control of financial reports, approval of invoices and purchase orders, and originating revenue opportunities are also key aspects. The position requires strategizing with the department head on streamlining operations, change management, and implementing new property technologies. The role has overall responsibility for tenant relationships and satisfaction, resolving legal disputes, and overseeing communication to tenants and the community. Talent management includes regional staff development, succession planning, performance assessments, recruitment, training, and conducting reviews. The role provides leadership and strategic planning, focusing on tenant relations, enhancing shareholder value, and executing the operating and financial plan. Collaboration with the regional head of Property Management and other regional department heads is essential for business plan development. The position drives strategy development for assets based on market understanding, corporate goals, and existing leases. It serves as the main interface with the regional Development department regarding existing assets' operations and footprints for new projects. Accountability for adherence to internal controls and company policies, leading special projects, and representing the company in the real estate industry are also critical. The role involves providing timely information to the management team, learning and implementing property technology and AI tools, overseeing relationships with Regional Leasing staff, ensuring regulatory compliance, enforcing control policies, and overseeing emergency response procedures. Showing space to prospective tenants and representing Boston Properties in industry organizations like BOMA are also part of the responsibilities. The position reports directly to the head of Property Management.

Requirements

Bachelor’s degree with a concentration in Business Administration or Real Estate related field required.
A minimum of 12-15 years of progressively responsible Class A commercial office property management experience required.
Previous management level supervisory experience required.
Proven ability to execute "best in class" building operations, with a strong technical understanding of mechanical, electrical and plumbing (MEP) systems as well as a solid understanding of structural design concepts required.
Familiarity with ADA and OSHA.
Working knowledge of security and life safety protocol.
Excellent communication, management and leadership skills.
Demonstrated customer service and problem-solving skills.
Ability to work with and/or supervise staff, consultants, and tenants with a wide range of disciplines and positions.
Ability to organize and coordinate work efficiently, set priorities, and motivate others to do the same.
Ability to work in a face paced environment and deal effectively with multiple, simultaneous deadlines and projects.
Proficiency with Microsoft Office Applications.
Flexibility with schedule.

Nice To Haves

Certification as Real Property Administrator (RPA â ) and/or Certified Property Manager (CPM â ) preferred.
Continuing education toward LEED certification highly desirable.

Responsibilities

Develop and implement consistent Property Management operating procedures for assigned portfolio to provide first-class service to tenants.
Assume overall financial accountability including approval of all budgets at portfolio level and providing capex recommendations.
Review and approve operating and capital budgets for portfolio.
Develop and implement capital projects to preserve the long-range viability of corporate assets.
Negotiate contracts and arrangements with vendors ensuring that all Company standards are adhered to as well as leveraging purchasing power of West Coast Region’s scale when applicable.
Conduct formal site inspections with Property Management staff, in compliance with established standard operating policies and procedures.
Participate in asset repositioning projects by working with the respective asset teams.
Participate in due diligence surveys of new acquisitions, including but not limited to staffing plans, office procedures, and budget review and service contracts.
Maintain familiarity with all sections of leases related to operating provisions, services/additional services, expenses, tenants use and landlords obligations.
Quality control all financial reports, including but not limited to quarterly variance reports, reforecast of income and expenses, tenant account receivables, and Quarterly Financial Statements.
Review and approve invoices, travel and expense reimbursement requirements and purchase orders as necessary.
Originate, pursue and negotiate fee and license revenue opportunities (i.e. parking, amenity space, creative repurposing of under utilized spaces, etc.)
Strategize with department head on all matters related to streamlining operating procedures, change management, utilization & implementation of emerging property technologies.
Overall responsibility for tenant relationships and tenant satisfaction in assigned portfolio.
Resolve legal disputes between tenant and landlord and effectively use legal counsel as a resource.
Oversee communication to retailers, office tenants and community via management of marketing and/or public relations firms.
Responsible for regional staff development and succession planning partnering with peers to assess bench strength.
Provide objective performance assessments and reinforce improvement opportunities when applicable.
Manage human resources matters to include recruitment, interviewing, training, development, performance management, and compensation reviews.
Conduct annual and mid-year reviews and ongoing informal performance evaluations with direct reports and create an environment for continued learning.
Provide leadership and strategic planning including supervision of day-to-day and long-term operational functions, focusing on tenant relations, enhancing shareholder value, and executing the operating and financial plan.
Execute the management of assigned portfolio through the direction of staff.
Collaborate with the regional head of Property Management and maintain consistent communication with other regional department heads on the development of the annual business plan & department specific goals.
Drive strategy development for assets via an understanding of the market, corporate goals, and existing leases.
Provide main interface and serve as main point of contact with regional Development department regarding existing assets’ operations and footprints when new projects are proposed and/or developed.
Accountable for adherence to internal controls and compliance with company policy and procedures.
Assume leadership role for special projects and the implementation of initiatives within the region.
Represent the company within the real estate industry and participate in business, community and governmental organizations.
Interface and serve as a support and resource to the Regional Development department regarding existing assets’ operations, community relations and footprints when new projects are proposed and/or developed.
Provide timely information on all property-specific issues and important developments within assigned portfolio to management team as required.
Willingness to learn, implement and train property staff on property technology and artificial intelligence tools.
Oversee relationships with the Regional Leasing staff to market assigned portfolio.
Ensure regulatory compliance and enforce control policies and procedures.
Oversight of emergency response procedures.
Show space to prospective tenants when required.
Represent Boston Properties as active member of Building Owners and Managers Association (BOMA).
Participate in community business organizations representing Boston Properties’ to ensure the company’s interests are protected.
Perform other duties as assigned.