Vice President, Project Management & Process Improvement

FIREFIGHTERS FIRST FEDERAL CREDIT UNION

About The Position

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Vice President, Project Management & Process Improvement to join our team! The Vice President of Project Management Office (PMO) & Process Improvement is responsible for driving enterprise-wide project execution, organizational efficiency, and continuous innovation. This leader oversees the credit union’s PMO, ensuring disciplined project governance, cross-functional alignment, and on-time delivery of key initiatives. They also champion process optimization and modernization efforts to enhance member experience, operational scalability, and organizational agility.

Requirements

Education: Bachelor’s degree
Certifications: Project Management Professional (PMP) & Lean Six Sigma
10+ years of experience in project management, program leadership, or process improvement; credit union or financial-services experience strongly preferred.
Demonstrated success leading enterprise PMO functions or large-scale transformation initiatives.
Expertise with project management methodologies (Waterfall, Agile, hybrid) and process improvement frameworks such as Lean or Six Sigma
Proven ability to influence executive stakeholders and lead teams in a complex, fast-paced environment.
Strong analytical, strategic thinking, and problem-solving skills with a track record of operational and service innovation.
Exceptional communication, relationship-building, and change leadership capabilities.

Nice To Haves

credit union or financial-services experience strongly preferred.

Responsibilities

Providing strategic leadership and direction for the enterprise PMO, ensuring consistent methodologies, standards, and project governance.
Overseeing the planning, execution, and successful delivery of high-impact, cross-functional initiatives aligned with organizational strategy.
Leading enterprise process improvement efforts, including workflow redesign, automation opportunities, and operational efficiency gains.
Fostering a culture of innovation by identifying emerging trends, championing new ways of working, and promoting continuous improvement.
Partnering with executives and business unit leaders to prioritize initiatives, allocate resources, and ensure effective change management.
Establishing and monitoring KPIs for project delivery, process performance, and organizational productivity, communicating progress to leadership.
Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU’s mission, vision, and values.
Providing team members with training, tools, and resources to successfully perform their jobs.
Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed.
Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
Leading change by identifying opportunities that consistently raise the bar and improve service levels.
Assisting the Credit Union with executing the business plan of the organization.