Process Assurance - Vice President

State Street • Quincy, MA

11d • Hybrid

About The Position

State Street seeks to recruit a Technology Process Assurance Vice President to lead the enablement of process integrity for ensuring the reliability, security, and efficiency of technology-related processes across the organization. This candidate should be a proven leader who has experience in delivering outcomes with operational excellence and a focus on the customer and business needs. This candidate should have experience driving the design, implementation, and continuous improvement of IT process frameworks, with a strong emphasis on mitigating risks, enhancing security and availability, and aligning IT operations with strategic goals. The ideal candidate will bring a practical, risk-based mindset to the role, enforce accountability, and fostering a culture of operational excellence. This role will report into the Managing Director, Technology Controls Assurance Programs. Due to the role requirements this job needs to be performed primarily in the office with some flex work opportunities available. This role will be primarily based in US (preferably Boston) and will consider candidates based in EMEA and APAC regions.

Requirements

• A smart, challenging and energetic leader, with a passion and deep understanding of process and controls assurance across global organizations.
• Strong experience leading and executing technology controls assurance programs against leading risk and controls frameworks
• Expertise in process mapping tools (e.g., Visio, ARIS) and related methodologies (e.g., flowcharting)
• Ability to distill intricate IT workflows into clear, actionable maps
• Deep understanding of risk assessment methodologies, and their application within the technology risk dimension
• High intellect, decisiveness and the drive and flexibility to operate in a constant changing environment.
• Strong understanding of IT operations and system interdependencies
• Exceptional analytical and problem-solving skills, with a knack for simplifying complexity
• An exceptional understanding of standards-based program management and business analysis practices (Agile/Six-Sigma/Lean), with demonstrable skills in program and project management tools and methodologies
• Familiarity with scripting and/or automation tools (e.g., Python, PowerShell)
• Capability to initiate, plan, execute, monitor, control and close on multiple cross-organizational projects concurrently, working with multiple project teams; releases with extensive release management techniques
• Build/deliver reporting to global executives and committees, chair of the appropriate governance forums, including frequent ad hoc, short notice, and tailored reporting demands including those to our global regulators
• Focus on improvements that deliver real value without over-engineering the solution(s)
• Minimum of 7+ years of related experience within the financial services industry (preferred) including leading risk and controls assurance programs
• Strong understanding of process-based business management, and deep experience integrating risk and controls frameworks within business processes
• Managed cross-border teams based over multiple locations, additional points for experience with strong connectivity to the regulators
• Extensive experience working with large, complex third parties, who are critical to the success of the program
• Bachelors / master’s degree in computer science, Engineering, Accounting, or related technical field or relevant work experience.
• Exceptional communication skills and relationship management capabilities, able to communicate with all levels of the organization effectively and across Operations and Technology subject matter experts.

Responsibilities

• Lead the design and creation of detailed process maps for IT operations and critical systems
• Develop standardized templates and methodologies for documenting technology processes and workflows, ensuring consistency and accessibility
• Review current standards based on authoritative sources to fulfill regulatory and client expectations
• Embed risk considerations into process maps, highlighting critical control points (e.g., privileged access, data flows) to support security and compliance efforts
• Analyze existing technology processes to identify inefficiencies, redundancies, and gaps in execution and/or risk mitigation
• Recommend process improvements to streamline IT workflows, enhance performance, and reduce operational friction
• Understand and document gaps against optimal process effectiveness and work with CIO directs to develop remediation actions or supporting strategic programs necessary to address gaps
• Partner IT, cybersecurity, and business risk leaders to ensure process maps, and related documentation, align with the broader organizational goals, compliance requirements, and risk management frameworks
• Help to build capabilities within the team to utilize available process mapping tools (e.g., Visio, ARIS) and applicable methodologies (e.g., Six Sigma, Lean)
• Manage a set of diverse, senior stakeholders to ensure prioritization of critical items against a complex agenda
• Act as a champion for process visibility and accountability across the technology organization

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees