Vice President, Professional Services

Transit Technologies• US,

9h•$200,000 - $235,000•Remote

About The Position

Transit Technologies is seeking an exceptional Vice President of Managed & Professional Services to lead one of the most important enterprise initiatives underway across our portfolio. Reporting directly to the Chief Operating Officer, this executive will unify Managed Services and Professional Services across multiple operating companies, creating a scalable delivery organization that accelerates growth, improves client outcomes, expands margins, and establishes the operational foundation for the company's next phase of growth. This leader will drive the integration of services teams operating across legacy business units into a cohesive enterprise model while preserving the customer intimacy and market expertise that have fueled our success. This role combines strategy, operational leadership, organizational transformation, AI innovation, revenue ownership, and executive influence. The successful candidate will be a builder, operator, and change agent who thrives in fast-moving environments and is energized by creating lasting impact. You will work closely with executive leadership, including the COO, CEO, Product, Sales, Finance, Customer Success, and Technology leaders, helping shape the future operating model of a growing enterprise software platform.

Requirements

12+ years of progressive leadership experience in Managed Services, Professional Services, Customer Delivery, or technology-enabled services organizations.
Demonstrated success leading large-scale organizational transformation, integration, merger, acquisition, or operational change initiatives.
Proven track record of growing services revenue while improving profitability, utilization, customer outcomes, and operational efficiency.
Experience owning or significantly influencing a services P&L.
Strong change management expertise, including stakeholder alignment, communication planning, organizational adoption, and cultural transformation.
Experience building scalable service delivery playbooks, resource management frameworks, utilization models, and capacity planning processes.
Practical experience implementing or evaluating AI-enabled solutions to improve operational performance and service delivery.
Strong financial and business acumen with experience managing revenue, margins, forecasting, and operational metrics.
Experience presenting operational and financial performance to executive leadership teams, boards, and private equity stakeholders.
Exceptional leadership, communication, influence, and team-building skills.

Nice To Haves

Experience serving mobility, transportation, transit, public sector, government technology, SaaS, enterprise software, or adjacent markets is highly desirable.

Responsibilities

Define and execute a unified Managed and Professional Services strategy across the Transit Technologies portfolio.
Own services revenue growth, profitability, utilization, and operational performance.
Develop scalable service offerings, packaging strategies, and pricing models that increase customer value and recurring revenue.
Partner with Sales, Product, and Customer Success leaders to position services as a strategic growth engine and competitive differentiator.
Build and manage a predictable services revenue pipeline while providing executive-level reporting and insights.
Lead the evolution from legacy operating company structures into a unified enterprise services organization.
Drive adoption of common standards, governance, delivery methodologies, and operational processes across the portfolio.
Align leaders and teams around a shared operating vision while preserving the agility required to serve diverse markets.
Establish governance frameworks that provide visibility into delivery performance, resource capacity, customer outcomes, and operational risk.
Oversee Managed Services delivery, including SLA performance, customer health monitoring, escalation management, and operational excellence.
Standardize delivery processes, reporting, staffing models, tooling, and service governance.
Improve utilization, reduce cost-to-serve, and expand margins through operational discipline and continuous improvement.
Partner closely with Customer Success leadership to ensure seamless coordination between managed services delivery, customer retention, expansion, and long-term account health.
Scale and standardize implementation, deployment, project governance, quality assurance, and resource management practices.
Improve project profitability, customer outcomes, and speed-to-value.
Create repeatable delivery playbooks and methodologies that can be leveraged across multiple products and business units.
Build capacity planning models that support revenue growth without proportional increases in headcount.
Champion the adoption of AI-enabled tools and workflows throughout the services organization.
Identify opportunities to automate manual work, improve service quality, increase scalability, and protect margins.
Partner with Product, Technology, and AI leaders to deploy innovative service delivery capabilities.
Develop and execute a strategy that leverages AI to increase organizational productivity, reduce dependency on manual processes, and enable scalable growth without proportional increases in headcount.
Establish a roadmap for AI-enabled productivity and operational maturity across Managed and Professional Services.
Build, develop, and retain a high-performing services leadership team.
Create a culture of accountability, ownership, learning, and continuous improvement.
Establish talent assessment and performance management processes that identify top performers, address skill gaps, and manage underperformance with consistency and urgency.
Develop workforce strategies that balance strategic hiring, operational efficiency, and AI-enabled productivity.
Serve as a key member of the COO's leadership team.
Contribute to enterprise operating reviews, strategic planning, executive leadership discussions, and board-level reporting.
Partner closely with Finance to ensure accurate services forecasting, revenue recognition, margin management, cost tracking, and operational reporting.
Partner with Legal, Sales, Product, Engineering, and Customer Success leaders to drive profitable growth and exceptional customer outcomes.
Present operational and financial performance metrics to executive leadership, board stakeholders, and private equity partners.