Vice President, Production Services Application Support

BNY Mellon•Pittsburgh, PA

13h•$69,000 - $153,000•Onsite

About The Position

As a Vice President, Production Services Application Support member, he/she will be responsible for maintaining the operational integrity of our technology applications and platforms. This senior role is crucial in ensuring the stability, efficiency, and continuous availability of the systems that support our financial operations. The Production Services team is monitoring the real-time dashboards for first touch remediation of events impacting our critical applications. Where not supported they are accountable for confirming that proper attention is being applied to each of the events by the team.

Requirements

Bachelor’s degree in information technology or computer science and/or equivalent work experience in similar fields.
12+ years of experience in technology support areas. Including Network, Windows, Unix, and/or Mainframe performing hands-on IT Infrastructure & Application troubleshooting.
Proficiency in SQL and experience with database management and knowledge of payments ecosystem a plus
Proficiency in Automation Solutions, Prometheus, Dynatrace, AppDynamics, Splunk and Python automation scripts.
Strong understanding of the Financial System and Trading platforms.
Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.

Responsibilities

Provide governance for the Production Services group in the region, inclusive of the mentoring of new members.
Resolve issues related to critical applications, servers, networks, and telecommunications.
Build and maintain standard procedures and documentation to troubleshoot and resolve events.
Work with platform engineers to reduce mean time to resolution and enhance the delivery of the service.
Provide support and coverage for any disaster recovery or business contingency events.
Perform routine System Maintenance, upgrades, and backups. Following established procedures and compliance regulations.