Vice President, Product & Technology

Heritage Vet Partners and their Partner Clinics•Overland Park, KS

22h•Remote

About The Position

Heritage Vet Partners (HVP) is seeking a Vice President of Product & Technology to define and execute the company's product, data, and technology strategy. This role is crucial for supporting operational excellence, increasing DVM/OSR productivity, strengthening producer relationships, and enabling scalable growth. It's a hands-on leadership position where the VP will manage vendor relationships, oversee systems integration, and make core product decisions during the initial build phase, with the plan to scale the function as the portfolio matures. The role requires a blend of strategic vision and practical execution, encompassing product management, integration architecture, data & analytics, AI enablement, vendor governance, cybersecurity, and enterprise technology delivery within a multi-site, large-animal veterinary setting. The ideal candidate will be adept at bridging business operations and technology execution in a rapidly growing healthcare or veterinary platform and comfortable engaging directly with DVMs and OSRs in the field.

Requirements

Bachelor's degree in Technology, Engineering, Business, Computer Science, or related field - or equivalent professional experience.
8+ years of progressive leadership experience in product management, technology, digital transformation, or enterprise systems, with at least 3 years in a hands-on technical leadership role within the last 5.
Experience in multi-site healthcare, veterinary, retail healthcare, or agriculture - OR - technology leadership in a PE-backed platform (at least one of these is required, not preferred).
Demonstrated experience negotiating and managing enterprise vendor contracts in the $500K–$3M annual range, including SaaS and systems integration partnerships.
Demonstrated success implementing enterprise systems and scaling technology operations from build through adoption.
Hands-on experience designing and operating REST API integrations between SaaS systems, including rate limits, idempotency, and error recovery.
Experience managing cross-functional teams and executive stakeholder groups.
Proven ability to align technology initiatives with operational and financial outcomes.

Nice To Haves

Experience in veterinary, animal health, or large-animal/production agriculture environments.
Experience with one or more of: Vetspire, Cornerstone, ezyVet, Salesforce, Snowflake, Boomi or middleware platforms, Acumatica or NetSuite.
Experience deploying production AI/LLM workflows in operational environments (AI scribing, RAG-based knowledge systems, agent-driven automation).
Familiarity with vendor evaluation in the AI/ML space, including TCO modeling for token costs and model selection tradeoffs.
Experience with event-driven architectures (message queues, webhooks) for near-real-time system synchronization.

Responsibilities

Develop and own the enterprise product and technology roadmap aligned to Heritage's growth strategy and PE value-creation plan.
Partner with Operations, DVM leadership, and OSR field teams to identify friction points and design solutions that practicing veterinarians will actually adopt.
Lead prioritization of technology investments based on operational ROI, DVM/OSR adoption potential, and platform scalability.
Establish a disciplined product lifecycle process: discovery, prioritization, pilot, rollout, and continuous improvement, with adoption as the primary success metric.
Drive innovation in AI-enabled workflows: AI scribing, automated documentation, predictive analytics, demand forecasting, and customer/producer engagement tools.
Own integration architecture decisions: API contracts, data models, error handling, idempotency, retry logic, and master data management across systems.
Balance centralized governance with practice-level operational flexibility.
Lead vendor selection, contract negotiation, and strategic technology partnerships.
Evaluate, select, and implement an eCommerce platform suited to Heritage’s producer and client base, assessing build-vs-buy tradeoffs, platform fit, and total cost of ownership.
Own the ongoing product management of the eCommerce platform: roadmap prioritization, feature development, vendor performance, and adoption metrics across practice locations.
Integrate eCommerce workflows with PIMS, ERP (Acumatica), and the BI layer to ensure order data, inventory, and producer purchasing activity flow into operational and financial reporting.
Define and track eCommerce KPIs including product capture rate, online order volume, average transaction value, and producer self-service adoption — reporting results to executive leadership and the board.
Ensure eCommerce platform security, uptime, and compliance with payment processing standards (PCI-DSS) and applicable data privacy requirements.
Build an enterprise data strategy that creates a single source of truth across clinical, operational, and commercial systems.
Own master data management: record matching across AI Scribe, PIMS, and Acumatica; schema governance; retention policies.
Lead development of dashboards, KPI reporting, and actionable operational insights for executive leadership and field operations.
Enable predictive and AI-driven capabilities: demand forecasting, capacity optimization, producer churn prediction, clinical workflow support, automated documentation, advisory insights.
Partner with Finance and Operations to measure technology ROI and adoption metrics against the business case.
Lead internal technology teams and external development partners (initially the SI engagement; growing to an in-house function over 24–36 months).
Establish scalable product development and delivery processes - appropriate to business today, designed to scale through subsequent acquisitions.
Ensure projects are delivered on time, within budget, and aligned with business priorities. Push back on scope creep - from vendors, stakeholders, and internal pet projects - in service of the roadmap.
Create governance for prioritization, cybersecurity, risk management, and system reliability.
Oversee infrastructure, integrations, uptime, disaster recovery, and business continuity planning.
Support and maintain Heritage's cybersecurity posture, recognizing that PE diligence and eventual exit will heavily probe this area.
Own data governance and access controls across clinical records, payment information, and producer financial relationships.
Maintain operational discipline equivalent to HIPAA standards even where strict HIPAA does not apply to veterinary records.
Lead incident response planning and vendor security assessments.
Recruit, develop, and lead high-performing teams (build-out over 24–36 months) across: Product Management, Engineering / Integration, Data & Analytics, IT / Infrastructure, Business Systems, Project Management.
Foster a culture of accountability, innovation, and DVM/customer-centric design.
Build organizational capability for long-term scale, with hiring sequenced to revenue milestones.