Vice President, Product Manager, Payment Instruction Manager
About The Position
As a Vice President Product Manager on the Payment Experiences and Services team, you will own and evolve payment platform capabilities that support multiple customer experiences and servicing solutions. You will identify reusable capabilities, define product roadmaps, and drive delivery through agile practices. Data and analytics will inform prioritization, improve execution, and increase adoption across teams. You will partner with product, engineering, architecture, operations, risk, and business stakeholders to deliver scalable, resilient, and well-governed solutions that improve speed, reliability, and reuse. The role also supports operational excellence through governance, issue management, controls, and continuous improvement. Applicants must be authorized to work for any employer in the United States. Immigration sponsorship and transfer of employment visa sponsorship are not available. Final job grade and corporate title will be determined at the time of offer and may differ from the posting.
Requirements
- At least 7 years of experience in product management, payments, financial services, technology, or a related discipline.
- Bachelor’s degree required.
- Experience managing platform products, APIs, shared services, or enterprise capabilities.
- Experience defining product strategy and executing delivery through agile methods.
- Experience managing product backlogs, roadmaps, prioritization approaches, and stakeholder expectations.
- Understanding of software development processes and experience partnering with engineering teams through delivery.
- Ability to navigate complex business and technology environments while balancing competing priorities.
- Demonstrated written, verbal, and presentation communication skills.
- Demonstrated analytical and problem-solving skills, including using data to inform decisions.
- Experience influencing and aligning stakeholders across a matrixed organization.
- Experience using data, analytics, and AI-enabled tools to improve productivity and business outcomes.
- Must be authorized to work for any employer in the United States; sponsorship or transfer of employment visa sponsorship is not available.
Nice To Haves
- Advanced degree.
- Experience supporting payment platforms, transaction processing, digital experiences, or servicing capabilities.
- Experience owning products used by multiple consumer groups and business partners.
- Experience leading modernization, transformation, or large-scale strategic initiatives.
- Experience using AI tools for analysis, documentation, prioritization, workflow automation, and decision support.
- Track record of delivering platform capabilities that drive adoption across multiple teams and business functions.
Responsibilities
- Own a portfolio of payment platform capabilities supporting customer experiences, servicing solutions, and strategic initiatives.
- Identify and deliver reusable, scalable platform capabilities for multiple products and channels.
- Partner with product, engineering, architecture, operations, risk, and business stakeholders to define and prioritize features.
- Define product strategy, roadmaps, and delivery plans aligned with user needs and business outcomes.
- Manage and prioritize product backlogs to focus delivery on the highest-value outcomes.
- Maintain product documentation and author epics, features, user stories, and acceptance criteria.
- Participate in agile ceremonies, including sprint planning, refinement, reviews, and retrospectives.
- Collaborate with engineering and architecture to deliver resilient, well-governed platform solutions.
- Evaluate integration requests and new opportunities, reusing existing capabilities where appropriate.
- Use data, analytics, and AI-enabled tools to improve analysis, requirements, prioritization, reporting, and operational effectiveness.
- Support operational excellence through governance, issue management, controls, and continuous improvement practices.
Benefits
- Competitive total rewards package, including base salary based on role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
