Vice President, Product Management & Digital Experience

First Harvest Credit Union•Deptford Township, NJ

3d•Onsite

About The Position

The Vice President of Product Management & Digital Experience provides strategic leadership for the credit union's portfolio of member-facing products, digital channels, and business applications, and related employee-facing tools. This role serves as the business owner for assigned platforms, ensuring they align with organizational strategy, enhance the member experience, improve operational efficiency, and support long-term growth. The Vice President manages product strategy, business process optimization, digital adoption, vendor partnerships, and continuous improvement initiatives while serving as the primary liaison between business units and Information Technology to ensure business needs are effectively translated into technology solutions.

Requirements

Bachelor's degree in Business Administration, Finance, Marketing, Information Systems, or related experience.
Seven to ten years of progressive leadership experience in financial services, product management, digital banking, operations, or related fields.
Experience managing business applications and vendor relationships.
Experience leading cross-functional projects and process improvement initiatives.
Expertise in product management, digital strategy, and business process improvement.
Strong understanding of digital banking platforms and member experience principles.
Ability to translate business strategy into product requirements and operational solutions.
Experience leading enterprise-wide initiatives across multiple business units.
Strong analytical, financial, and project management skills.
Excellent communication, collaboration, and executive presentation abilities.
Experience managing vendor relationships and technology implementations.
Working knowledge of emerging technologies including artificial intelligence, automation, and digital engagement solutions.
Employees are required to use the Microsoft Authenticator app on their personal cell phone to securely authenticate Outlook and other company systems.

Nice To Haves

Master's degree preferred.
Credit union or banking experience preferred.

Responsibilities

Develop and execute the credit union's product management strategy for deposit & loan products, member-facing digital products, business applications, and member-facing technologies.
Serve as the business owner for assigned products and platforms throughout their lifecycle.
Establish product roadmaps aligned with organizational objectives.
Evaluate new technologies and product enhancements that improve member experience and operational effectiveness.
Monitor product performance, adoption, and business outcomes using established metrics.
Monitor market trends, customer behavior, and competitor offerings to ensure products remain competitive.
Navigate the regulatory environment, ensuring compliance and disclosure of products and services.
Identify opportunities to improve member acquisition, engagement, retention, and digital self-service.
Lead business process redesign and workflow optimization initiatives.
Analyze operational performance and user behavior to identify improvement opportunities.
Establish KPIs and dashboards to measure product performance and digital adoption.
Champion continuous improvement across member and employee experiences.
Serve as the business owner for designated member-facing business applications and the related internal tools and portals, including, but not limited to: Mobile and online banking, Loan Origination, Digital Account Opening, AI & Automation Platforms, Appointment Scheduling, Document Management, Process Automation related to Member Experience, Member Communication Platforms.
Business configuration
Workflow design
Vendor relationship management
Product enhancement planning
User acceptance testing
Training and adoption
Business documentation
Performance reporting
Research emerging financial technologies and industry trends.
Develop business cases and ROI analyses for strategic investments in digital member platforms
Lead cross-functional initiatives supporting organizational priorities.
Develop and support procedures and related governance processes for business application enhancements.
Partner with Operations, Retail, Lending, Marketing, Finance, Risk Management, and Information Technology to deliver business solutions.

Benefits

Health, Dental, and Vision Insurance
Company Paid Short Term (STD) & Long-Term Disability (LTD)
Company Paid Employee Basic Term Life Insurance
Voluntary Term Life Insurance for Spouse & Child(ren)
Critical Illness, Accident, and Hospital Indemnity Insurance
Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
Tuition Reimbursement
Employee Discount on Loans, Travel, Tickets, and More!
401k Match of up to 5% + A Free Annual Retirement Planning Session
11 Paid Company Holidays
Up to 8 paid hours for community volunteerism
Full-time employees accrue 40 hours of sick time, 10 days of PTO, & 1 personal holiday annually. PTO increases to 15 days after the 1st completed year!