Vice President-Process Improvement Manager

JPMorgan Chase & Co.•Wilmington, DE

3d•$133,000 - $215,000

About The Position

As a Program Manager in Card Product Delivery, you lead teams and foster a positive, high-performance culture. You'll guide end-to-end program management and delivery, ensuring high-quality solutions that meet stakeholder demands and exceed expectations. You'll oversee card launches and refreshes, partner with servicing teams to enhance customer experiences, and deliver executive-level insights that drive strategic decision-making.

Requirements

5 years of project management experience, including assessing business impacts of changes
Proven ability to lead large, complex cross-functional projects, drive strategic execution, and optimize change
Demonstrated skill in defining and influencing new servicing models and strategic development
Strong interpersonal and communication skills, effective at all business levels
Ability to prioritize across multiple workstreams and manage complex initiatives
Advanced Microsoft Office skills (Excel, PowerPoint, Word, Access, SharePoint)
Exceptional written and verbal communication, including executive-level presentations
Proven leadership of cross-functional teams, delivering within timelines and adapting as needed
Excellent organizational skills, attention to detail, prioritization, and problem-solving abilities
Self-motivated with the ability to work independently, persistent and optimistic when facing obstacles
Demonstrated success in setting and driving organizational culture and leading change across teams

Nice To Haves

Track record of strategic leadership in product delivery, including end-to-end lifecycle, portfolio management, and enterprise-level initiatives
Advanced expertise in stakeholder management, influencing and aligning senior executives, product owners, and cross-functional partners
Experience in Card Operations and/or Card Product

Responsibilities

Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post-release analysis
Collaborate with stakeholders and cross-functional teams, communicating critical updates and strategic priorities to both executive management and team members
Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation
Oversee card launches and refreshes, ensuring successful delivery and operational excellence
Partner with Card Servicing to drive effective change management and improve customer and specialist experience
Deliver concise executive-level updates on project status, risks, and mitigations, distilling complex information for senior leaders
Translate strategic priorities into actionable goals for your teams
Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences
Ensure compliance with regulatory requirements and oversee change management activities