Vice President, Process Excellence & Standardization

Mastercard•Purchase, NY

1d•$221,000 - $353,000

About The Position

Mastercard's Law Department is transforming legal service delivery through operational excellence, technology enablement, data-driven decision making, and scaled service delivery. The Vice President, Process Excellence & Standardization will lead the design, optimization, and standardization of legal processes across the global Law Department and serve as the enterprise owner of legal process excellence within Legal Operations. The role will simplify, harmonize, and modernize legal workflows, developing scalable operating models that improve efficiency, consistency, user experience, and risk management. As a member of the Legal Operations leadership team, this leader will partner with legal, compliance, technology, and business stakeholders to establish sustainable process standards and drive adoption of global best practices. The role works closely with Legal Technology & Automation, Legal Analytics & Governance, and legal teams across practice areas and regions to advance the department's transformation agenda. It will also create a process excellence and standardization team. The role is based on the stated U.S. compensation assumption; the listed pay range is for Purchase, New York. Mastercard intends to fill the position by 01/14/2027, or as soon as possible if that date has passed.

Requirements

Deep experience in process excellence, business transformation, operations, consulting, or continuous improvement roles.
Experience leading large-scale process redesign and operational transformation initiatives within a corporate legal department, financial services organization, consulting firm, or highly regulated technology company.
Demonstrated success implementing scalable operating models and driving measurable business outcomes.
Experience influencing senior executives and leading cross-functional initiatives in complex global organizations.
Expertise in process optimization methodologies, including Lean, Six Sigma, Design Thinking, Agile, or equivalent continuous improvement frameworks.
Strong understanding of process governance, service design, organizational effectiveness, and change management.
Ability to translate complex workflows into practical, scalable operating solutions.
Experience partnering with technology and product teams to automate and digitize business processes.
Familiarity with legal operations technologies, including CLM, matter management, workflow tools, knowledge management platforms, and AI-enabled legal solutions.
Strong understanding of process analytics, performance metrics, and operational reporting.
Exceptional communication, facilitation, and stakeholder management skills.
Ability to influence without direct authority and drive alignment across diverse stakeholder groups.
Proven ability to lead through ambiguity and accelerate organizational change.
Bachelor's degree in Business, Operations, Information Systems, Legal Studies, Engineering, or a related discipline.

Nice To Haves

MBA, Six Sigma Black Belt, Lean certification, or equivalent advanced credentials.

Responsibilities

Develop and execute a Law Department process excellence strategy aligned with transformation objectives.
Establish enterprise standards, methodologies, and governance for legal process design, documentation, and continuous improvement.
Promote simplification, standardization, and operational discipline across global legal teams.
Identify, prioritize, and execute high-impact process improvement opportunities.
Map, assess, redesign, and standardize complex legal workflows across the department.
Create scalable, repeatable, globally consistent operating models for key legal services and activities.
Develop process playbooks, service delivery models, decision trees, intake frameworks, and standard operating procedures.
Balance efficiency, compliance, legal risk management, and business experience in process designs.
Partner with Legal Technology & Automation to translate optimized processes into scalable technology solutions.
Define business requirements, user stories, process rules, workflows, and governance models for legal technology implementations.
Serve as a strategic business owner and subject matter expert during technology implementation and transformation initiatives.
Partner with Legal Analytics & Governance to build measurement, reporting, and accountability into standardized processes.
Establish KPIs and operational metrics for performance, adoption, quality, and business impact.
Develop mechanisms to identify bottlenecks, inefficiencies, and process risks; use dashboards, operational data, and stakeholder feedback to drive continuous improvement.
Promote evidence-based decision making across Legal Operations.
Influence senior legal and business leaders on enterprise process standards and transformation priorities.
Facilitate cross-functional working groups and governance forums.
Represent Legal Operations in enterprise transformation and operational excellence initiatives.
Create a process excellence and standardization team.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance
Flexible spending account and health savings account
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time and 5 personal days, prorated based on date of hire
10 annual paid U.S. observed holidays
401(k) with a company match
Deferred compensation for eligible roles
Fitness reimbursement or on-site fitness facilities
Eligibility for tuition reimbursement
Competitive base salary and possible annual bonus or commissions depending on the role