Vice President, Practice Head, Energy & Services Growth

Bill Gosling Outsourcing

23h • $140,000 - $180,000 • Remote

About The Position

The Vice President, Practice Head is responsible for driving revenue growth, solution development and market positioning, by combining industry expertise and account management growth leadership. The individual will work with the Executive Team to define and execute the go to market strategy and achieve company revenue and growth targets. This role focuses on expanding and optimizing existing client relationships, while enabling new business through industry insight and solution development. It operates at the intersection of revenue growth, client strategy, and operational execution. The Practice Head partners closely with Sales, Operations, and Executive Leadership to shape go-to-market strategy, unlock organic growth, and build differentiated solutions that deliver measurable client and business outcomes.

Requirements

• 10+ years in BPO, outsourcing, or service-based environments
• Strong background in account management / account growth leadership
• Deep expertise in : Utilities / Energy / Home Services
• Experience across both client-side and BPO/vendor environments strongly preferred
• Proven ability to drive growth within existing accounts
• Strong commercial acumen (understands margin, scalability, and trade-offs)
• Ability to convert industry insight into revenue opportunities
• Comfortable operating in cross-functional, high-accountability environments
• Strategic thinker with a structured, data-informed approach
• Deep understanding of how client businesses operate end-to-end
• Strong presence and ability to influence senior stakeholders
• Balanced approach: strategic thinking + hands-on execution
• Confident, commercially driven, and outcome-oriented
• Bachelor’s degree required

Nice To Haves

• MBA or equivalent preferred

Responsibilities

• Own and develop strategic account plans across a portfolio of key clients
• Drive organic revenue growth (target: ~20–25% annually)
• Identify and execute on upsell, cross-sell, and expansion opportunities
• Map client organizations and uncover new areas of value creation
• Build long-term, executive-level client relationships
• Act as the SME for the vertical (Utilities / Energy / Home Services OR Auto)
• Translate industry knowledge into commercial opportunities and scalable solutions
• Partner with Operations and Technology teams to shape service offerings and delivery models
• Provide practical, experience-based insight into client operations and business drivers
• Support Sales in late-stage deals, solution validation, and onboarding
• Contribute to value proposition development and market positioning
• Help define target segments and growth opportunities within the vertical
• Contribute to and execute go-to-market strategy for the vertical
• Identify market trends, competitive insights, and innovation opportunities
• Translate client and market feedback into actionable business improvements
• Represent the company in client forums and industry conversations
• Partner across Sales, Delivery, and Recruitment to ensure alignment and execution
• Navigate internal trade-offs and constraints while protecting client outcomes
• Influence without authority in a fast-paced, matrixed environment

Benefits

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees