Vice President, Payer Account Management

Pfizer • New York City, NY

6d • Hybrid

About The Position

The Vice President, Payer Account Management is the senior leader accountable for Pfizer's strategic engagement and account management with U.S. payer customers. Reporting to the Vice President, Strategic Account Management, this role leads the Payer Account Management organization and is responsible for translating Pfizer's portfolio and brand access strategies into coordinated customer strategies, negotiations, and account-level execution that deliver sustainable patient access and strong business outcomes. The Vice President establishes the strategic direction for Pfizer's payer relationships across national, regional, and government payer segments and ensures a consistent, enterprise approach to customer engagement across the portfolio. The role develops and maintains senior relationships with key payer decision-makers, leads complex negotiations within established governance and decision authorities, and ensures that account strategies balance patient access, portfolio priorities, customer needs, and responsible gross-to-net investment. The role serves as an important voice of the payer within Pfizer, bringing customer, competitive, reimbursement, policy, and formulary insights back into the organization to inform access strategy, contracting choices, launch preparation, forecasting, and portfolio decisions. This is increasingly important as payer consolidation, benefit design, policy changes, and utilization management continue to influence access decisions. The Vice President works closely with US Market Access BU leaders, Access Enablement, Market Access Operations, Patient Services, Commercial business leaders, Finance, Medical, Policy, Legal and other enterprise partners to connect strategy through execution and ensure account teams are equipped with the strategies, insights, value propositions, analytics and contracting parameters needed to deliver differentiated access outcomes.

Requirements

• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Bachelor's degree required
• 15+ years of experience required with Bachelors; 13+ years of experience required with MBA/MS/MPH/master's degree; 10+ years of experience required with PhD or JD
• Extensive leadership experience within the pharmaceutical, biotechnology, healthcare or managed-care industry, with significant experience in U.S. market access.
• Demonstrated success leading payer account management, national accounts, managed markets or other senior customer-facing market access organizations.
• Deep understanding of the U.S. healthcare environment, including commercial, Medicare and government payer dynamics.
• Significant experience developing and executing complex payer customer strategies that deliver access and business outcomes.
• Demonstrated experience leading sophisticated contracting and negotiations with large, complex healthcare customers.
• Strong understanding of payer economics, formulary management, reimbursement, gross-to-net dynamics and the commercial implications of access decisions.
• Proven ability to operate effectively across a complex portfolio and make strategic tradeoffs across products and customer opportunities.
• Strong strategic, analytical and financial acumen with the ability to translate complex information into clear business recommendations.
• Demonstrated ability to influence senior internal stakeholders and engage credibly with senior external customer executives.
• Strong executive communication, negotiation and relationship-management capabilities.
• Demonstrated experience leading and developing senior, experienced teams.
• Track record of leading through significant market, organizational or business change while maintaining focus on performance and colleague engagement.
• Permanent work authorization in the United States.

Nice To Haves

• Advanced degree in business, healthcare, economics, public health or a related discipline.
• Direct professional experience within a payer, PBM or other managed-care organization.
• Experience leading across multiple payer segments, including national, regional and government accounts.
• Experience supporting multiple therapeutic areas and products at different lifecycle stages.
• Significant experience with product launches and establishing payer access for new products.
• Experience navigating portfolio-level negotiations and complex gross-to-net considerations.
• Demonstrated experience integrating customer insights into broader access and business strategy.

Responsibilities

• Set the strategic direction for Pfizer's payer account management organization, ensuring customer engagement is aligned to portfolio priorities, brand access objectives and broader U.S. business goals.
• Lead development and execution of integrated payer account strategies across national, regional and government payer customers.
• Translate enterprise and BU access priorities into clear, actionable account plans with defined objectives, customer strategies, negotiation priorities and measures of success.
• Ensure account plans take a portfolio-level view of Pfizer's relationship with each customer, balancing individual brand objectives with broader enterprise considerations.
• Establish clear priorities and expectations for payer account teams and ensure disciplined execution against the most important access opportunities and risks.
• Identify opportunities to strengthen Pfizer's strategic position with payer customers through more integrated, forward-looking and differentiated engagement.
• Serve as a senior Pfizer leader with the company's most strategically important payer customers, developing trusted relationships with senior customer executives and decision-makers.
• Ensure Pfizer presents a coordinated and consistent enterprise approach to payer customers rather than fragmented product-by-product engagement.
• Build a deep understanding of payer business models, economics, priorities, formulary strategies and evolving decision criteria.
• Engage customers beyond transactional contracting discussions to understand emerging needs, identify areas of mutual value and strengthen long-term strategic relationships.
• Represent Pfizer externally on complex access issues and ensure customer engagement reflects Pfizer's portfolio priorities and commitment to patients.
• Personally engage in the highest-priority customer situations, negotiations and access opportunities where senior leadership is required.
• Lead the translation of portfolio and brand access strategies into customer-specific negotiation and execution strategies.
• Provide senior leadership and oversight for complex payer negotiations, ensuring account teams operate within established contracting frameworks, financial parameters and governance.
• Lead or directly participate in the most strategically important customer negotiations and contracting discussions.
• Partner closely with Access Enablement on offer development, deal analytics, scenario modeling, gross-to-net implications and contracting parameters.
• Ensure customer negotiations reflect a clear understanding of the value of access, competitive dynamics and the economic implications of potential contracting decisions.
• Make thoughtful tradeoffs across products, customers and portfolio priorities to achieve sustainable access and business outcomes.
• Surface issues requiring escalation and provide senior leadership with clear choices, implications and recommendations.
• Partner with US Market Access BU leaders to understand portfolio and brand access ambitions and translate those priorities into customer-specific strategies.
• Ensure payer teams understand the strategic intent behind brand access objectives and can effectively represent those priorities with customers.
• Develop a portfolio view of access opportunities and challenges across payer accounts and identify where coordinated action can improve outcomes.
• Enable differentiated account strategies across products and therapeutic areas based on market dynamics, competitive intensity and customer priorities.
• Partner early on upcoming launches so account teams understand the evolving market, payer expectations, potential access barriers and customer-specific opportunities.
• Support effective execution throughout the product lifecycle, adapting payer strategies as market, customer, competitive and policy dynamics evolve.
• Establish Payer Account Management as a critical source of actionable customer intelligence for the broader US Market Access organization.
• Maintain deep knowledge of the evolving U.S. payer environment, including payer and PBM business models, formulary strategies, benefit design, utilization management, consolidation and emerging access models.
• Ensure account teams systematically capture, synthesize and communicate customer insights and emerging market signals.
• Translate customer intelligence into clear implications for access strategy, contracting, launches, forecasting and portfolio planning.
• Bring the payer perspective into business decisions while distinguishing between individual customer feedback and broader market trends.
• Anticipate changes in customer strategies and proactively position Pfizer to respond to emerging access opportunities and risks.
• Establish clear measures of payer account performance tied to access outcomes, account objectives and business priorities.
• Monitor formulary positioning, access changes, contracting performance, account opportunities and emerging risks across payer customers.
• Ensure account teams maintain a clear line of sight between customer activity, access outcomes and business impact.
• Partner with Access Enablement, Finance, analytics and BU teams to assess the financial and gross-to-net implications of payer strategies and contracting decisions.
• Provide senior leadership with regular visibility into customer performance, emerging risks, access changes and areas requiring intervention.
• Drive accountability for execution and continuously adjust account priorities based on performance and market dynamics.
• Ensure payer account teams are prepared for upcoming launches with clear customer strategies, insight needs, engagement plans and execution priorities.
• Bring early payer feedback into launch planning to inform access assumptions and identify potential barriers or opportunities.
• Partner with BU access leaders and other market access capabilities to transition launch access strategy into disciplined customer execution.
• Ensure payer engagement evolves appropriately across the lifecycle, from launch preparation and early access establishment through in-line growth and later lifecycle management.
• Identify opportunities to use established payer relationships and portfolio knowledge to improve launch readiness and speed of execution.
• Establish strong ways of working across Payer Account Management, broader Strategic Account Management, US Market Access BU leaders and Access Enablement.
• Clarify the handoffs between access strategy, contracting strategy/analytics and customer execution, creating clear accountability while maintaining integrated decision-making.
• Serve as the senior payer execution partner to BU access leaders, ensuring that brand strategies can be effectively operationalized at the account level.
• Partner with Medical, Health & Value, Patient Services, Market Access Operations, Finance, Legal, Compliance, Policy and other functions as appropriate to address complex customer and access issues.
• Ensure customer-facing colleagues receive timely and consistent direction and that internal partners have visibility into meaningful customer developments.
• Drive a One Pfizer approach to payer engagement, minimizing duplication and ensuring customers experience a coordinated enterprise relationship.
• Lead, inspire and develop a high-performing payer account organization capable of operating effectively in an increasingly complex customer environment.
• Lead leaders and experienced account executives, setting clear expectations for performance, strategic thinking, collaboration and customer leadership.
• Build capabilities in strategic account management, negotiation, financial acumen, payer economics, portfolio thinking and executive customer engagement.
• Establish consistent account planning, customer engagement and performance-management disciplines across the organization.
• Coach and develop colleagues and create meaningful opportunities for growth, succession and broader enterprise exposure.
• Build a culture of accountability, curiosity, collaboration, inclusion and responsible risk-taking.
• Ensure the organization continually evolves its capabilities, tools and ways of working to meet the changing needs of customers and the business.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Executive