Vice President, Patient Experience

Sodexo • Boston, MA

1d • Remote

About The Position

At Sodexo Healthcare, we believe that the patient experience is not a moment, it is a journey. It is shaped by every interaction, every environment, and every detail that surrounds care.
We are seeking a Vice President of Patient Experience to lead and elevate how we design, deliver, and continuously improve that journey across our healthcare portfolio in North America.
This role sits within our Client Success and Growth organization, a team focused on strengthening partnerships, improving outcomes, and driving long term value for our clients. This leader will play a critical role in connecting strategy to execution, ensuring that what we promise is consistently experienced by patients, families, and clinical partners.
This is a virtual / remote based in North America. Regular travel is expected to client sites, leadership meetings, and key initiatives

Requirements

• Proven leadership experience in patient experience within a hospital or health system environment
• Executive-level understanding of patient experience measurement methodologies (including Press Ganey, HCAHPS, and NRC), with a proven ability to convert insights into high-impact, segment-wide patient satisfaction initiatives
• Strong understanding of how support services such as food and environmental services impact the overall patient journey
• Ability to operate at both a strategic and operational level
• Experience influencing senior healthcare leaders and building strong client partnerships
• A track record of turning insights into measurable improvements
• Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience: 10 yearsMinimum Functional Experience: 10 years

Nice To Haves

• Clinical experience is a plus, but not required
• Certified Patient Experience Professional (CPXP; through The Beryl Institute) preferred, but not required
• Passion for improving the human experience in healthcare

Responsibilities

• Define and lead the patient experience strategy across Sodexo Healthcare in North America
• Partner closely with operations, account management, and clients to embed experience into daily delivery
• Translate insights into actionable programs that improve satisfaction, loyalty, and outcomes
• Build scalable frameworks that elevate service excellence across food, environmental services, and other support functions
• Serve as a trusted advisor to hospital executives on patient experience transformation
• Leverage rounding technology, patient feedback platforms, and experience data to translate real-time insights into actionable improvements in satisfaction, loyalty, and outcomes
• Champion a culture where every team member understands their role in the patient journey
• To connect Sodexo services to clients’ organizational strategy and return on investment (ROI)

Benefits

• Comprehensive benefit package, commission plan, vehicle allowance, remote home office with travel opportunities.
• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 251-500 employees