Vice President, Patient Experience

Sodexo•Boston, MA

6d•$153,230 - $202,180•Remote

About The Position

At Sodexo Healthcare, we believe that the patient experience is not a moment, it is a journey. It is shaped by every interaction, every environment, and every detail that surrounds care. We are seeking a Vice President of Patient Experience to lead and elevate how we design, deliver, and continuously improve that journey across our healthcare portfolio in North America. This role sits within our Client Success and Growth organization, a team focused on strengthening partnerships, improving outcomes, and driving long term value for our clients. This leader will play a critical role in connecting strategy to execution, ensuring that what we promise is consistently experienced by patients, families, and clinical partners. This is a virtual / remote based in North America. Regular travel is expected to client sites, leadership meetings, and key initiatives.

Requirements

Proven leadership experience in patient experience within a hospital or health system environment
Executive-level understanding of patient experience measurement methodologies (including Press Ganey, HCAHPS, and NRC), with a proven ability to convert insights into high-impact, segment-wide patient satisfaction initiatives
Strong understanding of how support services such as food and environmental services impact the overall patient journey
Ability to operate at both a strategic and operational level
Experience influencing senior healthcare leaders and building strong client partnerships
A track record of turning insights into measurable improvements
Bachelor’s Degree or equivalent experience
10 years minimum management experience
10 years minimum functional experience

Nice To Haves

Clinical experience is a plus, but not required
Certified Patient Experience Professional (CPXP; through The Beryl Institute) preferred, but not required

Responsibilities

Define and lead the patient experience strategy across Sodexo Healthcare in North America
Partner closely with operations, account management, and clients to embed experience into daily delivery
Translate insights into actionable programs that improve satisfaction, loyalty, and outcomes
Build scalable frameworks that elevate service excellence across food, environmental services, and other support functions
Serve as a trusted advisor to hospital executives on patient experience transformation
Leverage rounding technology, patient feedback platforms, and experience data to translate real-time insights into actionable improvements in satisfaction, loyalty, and outcomes
Champion a culture where every team member understands their role in the patient journey
Connect Sodexo services to clients’ organizational strategy and return on investment (ROI)