Vice President, Operations

Ascend Medical • Atlanta, GA

1d • Onsite

About The Position

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. We achieve this by offering whole person primary care that is conveniently delivered. Our advanced primary care integrates behavioral health, metabolic health and lifestyle health to treat ‘the whole you’ and support you on your journey towards longevity and happiness. Our services are conveniently delivered across brick-and-mortar practices, virtual care and at home ‘house calls’. Ascend’s model is centered on a culture of innovation, constantly pushing the boundaries of patient experience. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients. Our company values: · Patients before Profits · Empathy before Expedience · Progress before Stagnation · Team before Individual · Safety before Everything With Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. We take all insurances but are working towards a world where we take full risk on our patient populations. The VP of Operations is a key leadership role and part of our Senior Leadership Team. This role will encompass 3 key responsibilities: 1. Oversight of all of Ascend’s operations including our practices, our satellite clinics and our virtual clinical support teams. This will include overseeing all of our operational (and clinical support) staff responsible for delighting patients; this includes Practice Managers, Health Concierges, Care Coordinators, Care Navigators and Mobile MA/RN teams. The SVP of Operations is dedicated to delivering exceptional patient experiences and optimizing practice performance in line with Ascend Medical’s mission to elevate mind, body, and soul. You will be a dyad leader to our Chief Medical Officer and our Clinical Chairs. Together you will have full accountability for performance in our clinics / service lines. 2. Operational integration of newly acquired practices – this will involve supporting the Integration teams to onboard new practices and/or individuals in a smooth and seamless way. This will be the primary driver of growth for the organization where collective responsibility for excellence will be a strategic priority. 3. Key partner in Ascend’s growth initiatives – We will look to build on your expertise, knowledge and relationships to support our growth agenda. Growth is often driven organically by our existing clinicians and staff, so working with your teams to deliver exceptional experiences (especially in onboarding) will allow us to turn our teams into brand ambassadors. We are excited to explore ways to partner with you to accelerate growth across our service lines. Ascend is positioning itself as a ‘Managed Services Organization’ or MSO. Practices are partnering with or selling to Ascend so that they can elevate the level of care they offer, enhance the economics of their practice and improve the quality of their (and their staff’s) lifestyle. As such, Ascend aspires to the highest operating standards, in particular: - Raising the bar in care quality and coordination - Optimizing capacity utilization of our providers and their care teams - Maximizing revenue capture for the excellent service we deliver to our patients - Delivering a ‘frictionless’ experience to our patients, providers and care teams - Creating a working environment and culture that excites our team-members and is sought out by high-performers across the industry. Ascend Medical is proud to be an Equal Opportunity Employer . Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. To make sure that our services and culture continue to incorporate everyone's perspectives and experience we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.

Requirements

• Master’s level degree in Business, Healthcare Administration, other related field. MBA preferred.
• Minimum of 10 years of industry-related experience.
• Minimum of 5 years of practice management experience (primary care a plus).
• Ability to be productive and successful in an intense work environment.

Responsibilities

• Oversight of all of Ascend’s operations including our practices, our satellite clinics and our virtual clinical support teams.
• Overseeing all of our operational (and clinical support) staff responsible for delighting patients; this includes Practice Managers, Health Concierges, Care Coordinators, Care Navigators and Mobile MA/RN teams.
• Delivering exceptional patient experiences and optimizing practice performance in line with Ascend Medical’s mission to elevate mind, body, and soul.
• Dyad leadership to our Chief Medical Officer and our Clinical Chairs, with full accountability for performance in our clinics / service lines.
• Operational integration of newly acquired practices – supporting the Integration teams to onboard new practices and/or individuals in a smooth and seamless way.
• Partnering in Ascend’s growth initiatives, leveraging expertise, knowledge and relationships to support the growth agenda.
• Working with teams to deliver exceptional experiences (especially in onboarding) to turn teams into brand ambassadors.
• Raising the bar in care quality and coordination.
• Optimizing capacity utilization of our providers and their care teams.
• Maximizing revenue capture for the excellent service we deliver to our patients.
• Delivering a ‘frictionless’ experience to our patients, providers and care teams.
• Creating a working environment and culture that excites our team-members and is sought out by high-performers across the industry.
• Be Confident in Solving Problems: Drive to root causes, leverage other team members and appropriate prioritize to avoid distractions, overcome adversity and excel.
• Understand clinic operations: Have a strong understanding of what excellence in clinic performance looks like and what it takes to achieve it.
• Implement Operational Standards: Establish, communicate, and enforce policies, practices, and standards to maintain consistent, efficient, and effective operations across all teams. Embed best practices into EMR workflows where possible and develop video-based training materials where appropriate to enhance the efficiency and consistency of skill-building.
• Own Healthcare Compliance Protocols: Ensure that all practices not only meet but exceed the latest regulatory healthcare standards, maintaining a culture of compliance and safety across the organization.
• Elevate Team Performance: Develop a culture of performance, with clear performance metrics, regular huddles and training for leaders and staff to continually enhance their ability to perform. Ensure teams have clarity around their roles, expectations and what it means (and takes) to win.
• Embrace Innovation & Excel in Change Management: Develop a culture in which teams feel comfortable in an environment that is constantly embracing innovation to deliver superior patient experiences.
• Drive practice P&L: Be accountable for growing existing practices and minimizing expenses so as to maximize profitability.
• Integrate new practices: Work closely with the Integration team to determine how newly acquired practices should be integrated into Ascend’s ecosystem and partner with physician owners to hand off management of their practices to Ascend.
• Collaborate with Senior Leadership & Transformation Team: Work closely with senior leaders to develop and achieve company goals, providing operational expertise and guidance on key projects and systems.

Benefits

• medical, dental, vision, life available on your first day!
• 401k with matching
• Employee Stock Option Plan
• Generous paid time-off policy, paid parental leave, company holidays and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive