Vice President, Operations & Growth

CHARTPRO INC • Atlanta, GA

7d • Remote

About The Position

The Vice President (VP), Operations & Growth provides executive leadership for ChartPro’s Release of Information (ROI) services, owning enterprise-wide performance across onsite and remote service models. This role is accountable for operational excellence, regulatory compliance, client experience, and scalable growth ensuring accurate, timely, and HIPAA-compliant fulfillment of medical record requests while improving margins and enabling expansion. The VP partners closely with Compliance & Privacy, Technology, Client Success, Sales, and Finance to strengthen standardized ROI processes, expand customer relationships, and build high-performing, accountable teams.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of experience as a senior level Operations leader in healthcare services, HIM/ROI, revenue cycle or regulated service environments.
• Deep working knowledge of HIPAA Privacy Rules and PHI handling requirements.
• Demonstrated success in scaling operations, improving margins and enabling growth.
• Proven capability leading distributed teams across on-site and remote models.
• Previous experience with Business Development to partner with Sales, Marketing and Client Success to support new business.

Nice To Haves

• MBA preferred.

Responsibilities

• Provide executive leadership for ChartPro’s Release of Information (ROI) services.
• Own enterprise-wide performance across onsite and remote service models.
• Ensure operational excellence, regulatory compliance, client experience, and scalable growth.
• Ensure accurate, timely, and HIPAA-compliant fulfillment of medical record requests.
• Improve margins and enable expansion.
• Partner with Compliance & Privacy, Technology, Client Success, Sales, and Finance to strengthen standardized ROI processes.
• Expand customer relationships.
• Build high-performing, accountable teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive