Vice President of Title Company

Maronda Inc. and Subsidiaries•Sanford, FL

12d

About The Position

Maronda Homes was founded in 1972 by William J. Wolf with the philosophy of building superior, cost-effective new homes to make new construction more affordable. More than 50 years later, it remains a private, family-owned, and operated business committed to creating affordable homes without sacrificing excellence and style in its home designs. The company currently builds new homes in Pennsylvania, West Virginia, Virginia, Maryland, Alabama, Florida, Ohio, Kentucky, Indiana, Georgia, and South Carolina. Responsible for the management of title services and ensuring the operational business models and business plans of Maronda Homes (Maronda) and Steel City Title are being strictly adhered to. Acts as the title liaison between Maronda senior management, Maronda’s buyers and outside lenders, underwriters and closing agents. Responsible for compliance with all state and federal rules, regulations, and guidelines and for achieving all criteria related to measuring customer satisfaction pertaining to title services. The role requires a comprehensive understanding of the title industry, relevant regulations, and the ability to manage a team successfully.

Requirements

A minimum of 10 years of progressive experience in title insurance operations with at least 4 years in a leadership role. Must be immediately willing and able to obtain licenses in other states or territories as determined by Maronda leadership.

Responsibilities

Provide effective leadership to Steel City Title, ensuring the development and implementation of strategies that align with the company’s goals and objectives.
Oversee the day-to-day operations of Steel City Title, ensuring efficient and accurate execution of the title searches, examination, clearance, and closing processes.
Set performance expectations, provide mentorship and guidance, and ensure a high performing and motivated team.
Foster a positive work environment that encourages collaboration, innovation, and ongoing professional development.
Develop and maintain effective quality control measures to ensure compliance with relevant regulations and company policies.
Ensure Steel City Title operates in compliance with all relevant laws, regulations, and industry best practices.
Stay abreast of industry changes and proactively implement necessary adjustments to company policies and procedures.
Monitor key performance indicators, financial results and industry benchmarks to identify areas for improvement and drive profitability.
Ensure proper compliance with state and federal rules, regulations, and guidelines as they relate to title services and real estate transactions.
Assist in formalizing operational procedures for title examination and the timely delivery of all title commitments and final policies.
Ensure all departmental processes and procedures are documented and adhered to by title team members.
Instill quality auditing within the team to ensure that transactions are being "cleared to close" within the established standards and requirements.
Responsible for monthly customer service scores and addressing potential client escalations inquiries timely and professionally.
Oversee the training of all new and existing Steel City Title team members including the implementation and training on all new and existing title software systems. Ensure that training documentation is regularly updated based on any recent statutory, regulatory or underwriter changes.
Maintain necessary and required certifications, continuing education credits, licensing requirements, and/or required internal education courses.
Review daily work in progress and clear-to-close reports to identify transactions that are outside of Service Level Agreements and address appropriately to resolve.
Manage daily production output of title team members and coach or counsel team members that may be falling short of expectations.
Manage workflow and the allocation of team members according to divisional needs and peak volumes.
Perform other related duties as assigned.