Vice President of Technology

ImageFIRST Healthcare Laundry Specialists•Village of Elmsford, NY

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service! The Vice President of Technology develops and executes a pragmatic, business-aligned technology strategy focused on improving service consistentcy, efficiency, and scalability across multi-site plants, branches, and delivery locations. This role requires a business-minded leader who will lead and oversee the development of enterprise-level technology roadmaps and operational dashboards. The right candidate will focus on real-world application over theory and prioritize solutions that are scalable, maintainable, and adaptable by frontline drivers, operators, supervisors, and customer support teams. The Vice President of Technology will evaluate and implement automation and technology enhancements with a focus on tangible service outcomes. This role reports directly to the Senior Vice President of Customer Experience.

Requirements

Bachelor’s degree in information systems, Industrial Engineering, Operations Management, or related field; MBA or advanced degree preferred
10+ years of experience of designing technology strategy and leading execution within a service-based, logistics, or operations-intensive business.
Strong background in industrial engineering, operations management, or applied technology, with demonstrated success improving process efficiency and service delivery.
Deep understanding of end-to-end service operations, including logistics, routing, plant or distribution environments, and customer delivery models.
Demonstrated ability to implement technology solutions at scale across distributed operations with diverse customer bases.
Hands-on experience with data analytics, operational KPIs, and performance management systems.
Strong familiarity with ERP and supply chain systems (Oracle Fusion or similar platform preferred).
Proven ability to translate complex problems into simple, executable solutions that drive measurable business outcomes.
Track record of driving process standardization and continuous improvement initiatives across multiple sites.
Excellent stakeholder management skills with the ability to influence service leaders and drive change adoption.
High degree of intellectual curiosity paired with practical judgment. This role is focused on what works, not what is theoretical.
Strong communication skills with the ability to engage from delivery drivers to executive leadership.
Willingness to spend significant time in plants, ride routes, and engage directly with frontline teams to fully understand the business.
Results-oriented mindset with a commitment to delivering measurable improvements in service quality, cost efficiency, and operational consistency

Nice To Haves

MBA or advanced degree preferred

Responsibilities

Lead cross-functional initiatives to improve customer service, route optimization and delivery precision, using practical and data-driven approaches
Champion a process discipline mindset by thoughtfully incorporating continuous improvement principles to reduce waste, improve throughput, and enhance service consistency
Responsible for leading the design and implementation of AI solutions into the ImageFIRST business
Partner deeply with our Service Team to understand end-to-end workflows and identify opportunities for measurable improvement
Lead the design and deployment of technology-enabled process improvements that standardize work, reduce variability, and improve service quality across plants, branches, and delivery locations
Collaborate with internal IT teams on system architecture, integration, and enhancements, particularly related to our Service operational systems
Partner with the Global Capability Center (GCC) to define, prioritize, and execute analytics and operational insights which improve all aspects of delivery and customer service performance
Establish and enforce standard operating procedures supported by technology, ensuring consistency across all locations and customer segments
Identify opportunities to improve the customer experience through technology, including reliability of delivery, service visibility, communication, and issue resolution
Lead or support post-acquisition integration efforts, standardizing service-related systems, processes, and data across newly acquired businesses
Develop business cases and prioritize technology investments based on ROI, operational impact, and scalability, ensuring disciplined capital allocation
Maintain a forward-looking perspective with a strong bias towards practical technology application and ensuring measurable impact
Build strong relationships with field leaders to ensure high adoption and sustained use of implemented solutions