Vice President of Technology & Innovation

In-Telecom•Louisiana, LA

About The Position

The Vice President of Technology & Innovation is responsible for defining ITC's technology direction and ensuring the company remains ahead of changes in technology, platforms, automation, and AI as ITC scales toward $100M and beyond. This leader owns ITC's technology strategy, architecture, platform direction, AI and automation strategy, technical innovation, and technology lifecycle. The VP works across departments to turn emerging technology and technical expertise into scalable capabilities, standards, automation, and competitive advantages for ITC and its clients. This is not a day-to-day delivery or escalation role. The VP of Technology & Innovation is responsible for determining where ITC is going technologically and building the capabilities required to get there.

Requirements

8+ years of progressive technology experience, preferably within an MSP, technology services, cloud communications, SaaS, or similar environment.
3+ years of technical leadership experience.
Broad understanding of cloud, Microsoft technologies, networking, communications/UCaaS, cybersecurity, AI, automation, and managed-services technologies.
Experience developing technology strategy, architecture, platforms, or technical standards.
Demonstrated experience evaluating and implementing emerging technologies.
Strong understanding of AI, automation, APIs, integrations, and modern technology platforms.
Ability to lead highly technical SMEs without needing to be the deepest technical expert in every discipline.
Strong business and financial acumen with the ability to connect technology investments to measurable outcomes.
Demonstrated ability to move initiatives from idea through execution and adoption.
Strong executive communication and cross-functional leadership skills.

Responsibilities

Develop and own ITC's company-wide technology strategy and multi-year technology roadmap.
Translate company growth objectives into technology priorities, investments, and capabilities.
Identify technologies ITC should adopt, standardize, consolidate, or retire.
Maintain visibility into major technology trends and their potential impact on ITC and its clients.
Establish clear annual and quarterly technology priorities with measurable outcomes.
Advise the COO and executive leadership on technology opportunities, risks, investments, and strategic decisions.
Establish ITC's technical architecture and approved technology direction across core technology disciplines.
Partner with Proactive Services to translate architecture and technical direction into measurable client standards and controls.
Establish reference architectures, approved technology stacks, platform requirements, and lifecycle strategies.
Coordinate designated SMEs and technical experts across the organization to establish technical direction.
Establish governance for architecture decisions, technology exceptions, and new technology adoption.
Ensure lessons learned from systemic technical issues result in improved architecture, standards, documentation, or automation.
Ensure ITC's technical strategy remains scalable, supportable, secure, and commercially viable.
Own ITC's enterprise AI, automation, and innovation strategy.
Lead the AI and Automation team and establish a prioritized company-wide roadmap.
Identify opportunities across Operations, Client Success, Revenue, Finance, and other departments where AI and automation can materially improve performance.
Establish measurable business cases and ROI expectations for significant initiatives.
Drive automation of repetitive processes, technical controls, reporting, integrations, and workflows.
Evaluate emerging AI capabilities and determine where ITC should invest, experiment, scale, or avoid.
Create a disciplined process for moving ideas from concept to pilot to measurable result to standardization and scale.
Ensure innovation efforts remain focused on measurable business outcomes rather than technology for technology's sake.
Own the strategic technology roadmap for major technology platforms assigned to the Technology organization.
Ensure platform capabilities, architecture, integrations, reliability, scalability, and lifecycle align with ITC's long-term strategy.
Evaluate new capabilities, vendors, integrations, and technologies that can improve or differentiate ITC's service offerings.
Partner with Revenue, Client Success, and Operations to translate technology capabilities into scalable client offerings.
Ensure platform strategy and innovation remain connected to client demand, competitive positioning, and financial performance.
Maintain clear separation between platform ownership and expertise within Technology and implementation/service delivery within Operations.
Provide Operations with the architecture, standards, tooling, automation, and technical enablement required to execute consistently.
Partner with the Director of Proactive Services to establish the technical foundation supporting client technology-health standards and controls.
Provide Client Success and vCIOs with technical direction, lifecycle requirements, and architecture needed to develop effective client technology roadmaps.
Partner with Cybersecurity to ensure technology architecture and innovation align with security requirements.
Develop technical enablement, documentation, and knowledge-transfer processes that increase the capabilities of ITC's delivery teams.
Establish a clear process for systemic, architectural, and platform-level technical escalations without allowing Technology to become another service desk.
Break down cross-department barriers that prevent technology initiatives from being implemented successfully.
Lead, manage, and develop the Technology & Innovation organization.
Provide leadership and accountability for the Director of ITC Cloud, AI/Automation team, and designated technology architecture/SME resources.
Establish clear roles, ownership, scorecards, KPIs, priorities, and operating rhythms.
Hold technology leaders and assigned SMEs accountable for measurable outcomes.
Develop future technology leaders and establish succession plans for critical technical capabilities.
Build a culture of ownership, innovation, standardization, continuous improvement, and execution.
Build the organization deliberately, leveraging existing talent and automation before adding unnecessary headcount.
Ensure Technology & Innovation produces measurable value for ITC rather than becoming a research or escalation function.

Benefits

Medical, dental, and vision insurance options for you and your family.
401(k) retirement plan with company match.
Company-paid life and disability insurance.
Competitive base salary paired with performance-based bonus opportunities.
Paid time off (PTO).
Paid company holidays.
Paid bereavement leave.
Ongoing technical training.
Leadership development programs.
A collaborative, growth-oriented culture with modern technology stacks and enterprise-grade tools.