Vice President of Support Services

Alaska Native Tribal Health Consortium•Anchorage, AK

About The Position

The Vice President of Support Services directs the functions and staff of Support Services Programs and provides executive leadership for a broad portfolio of operational and support services across the campus and system. These services enable safe, reliable, high-quality patient care. The position provides strategic and operational leadership for assigned services and works across organizational functions to strengthen coordination, readiness, service delivery, and operational performance. The role oversees the operational and financial performance of assigned areas, including budgets, contracts, performance measures, and operating results. It leads and develops assigned leaders and teams, promotes accountability and continuous improvement, and provides leadership for the campus environment and supporting infrastructure, including facility and property operations, space utilization and planning, operational readiness, and shared resources. The Vice President collaborates with Capital Construction on prioritization, operational requirements, sequencing, and readiness. The position establishes standards and performance expectations for assigned services, supports regulatory preparedness and compliance, and builds working relationships across ANMC, the broader system, and external partners. It represents Support Services on committees and collaborative initiatives, uses data and operational insights to improve safety and organizational performance, and is accountable for relationships, results, outcomes, and performance across assigned areas. The Vice President may represent the ANMC Chief Operating Officer in their absence and as delegated, and performs other duties as assigned.

Requirements

Master’s degree in Healthcare Administration or a related field; progressively responsible professional work-related experience, education, or training may substitute year for year for college education.
Ten years of progressive healthcare management experience in a supervisory capacity; an equivalent combination of relevant education and/or training may substitute for experience.
Knowledge of patient care activities, the hospital environment, and how services and functions interact.
Knowledge of applicable statutes, rules, regulations, ordinances, codes, administrative orders, and other operational guidelines and directives.
Skill in establishing and maintaining effective working relationships with co-workers.
Skill in effectively managing staff and delegating tasks and authority.
Skill in assessing and prioritizing multiple tasks, projects, and demands.
Skill in operating a personal computer using a variety of software applications.
May be required to work outside the traditional work schedule and may be called out to work off-shift in emergency situations.
Some incumbents may be required to obtain specific technical certifications and programming language skills, according to organizational needs.

Nice To Haves

Experience in the Alaska Tribal Health System.
Twenty years of progressive experience.

Responsibilities

Direct the functions and staff of Support Services Programs.
Provide strategic and operational oversight, set priorities, and align people, resources, and work with organizational needs.
Coordinate across clinical, operational, administrative, infrastructure, and support functions to identify needs, resolve barriers, and support campus and system operations.
Oversee the operational and financial performance of assigned areas, including budgets, contracts, performance measures, and operating results.
Lead, develop, and support assigned leaders and teams; establish expectations, promote accountability, and foster safety, collaboration, continuous improvement, and professional growth.
Provide leadership for facility and property operations, space utilization and planning, operational readiness, and coordination of shared resources.
Collaborate with Capital Construction on prioritization, operational requirements, sequencing, and readiness.
Establish standards and performance expectations for assigned services and support regulatory preparedness and compliance.
Build working relationships across ANMC and the broader system, and with regional organizations, agencies, vendors, and other partners.
Represent Support Services on committees, task forces, and collaborative initiatives and provide operational leadership in campus and system planning.
Use data and operational insights to improve safety, service delivery, the patient care environment, and organizational performance.
Represent the ANMC Chief Operating Officer in their absence and as delegated.
Perform other duties as assigned.

Benefits

Medical insurance through the Federal Employee Health Benefits Program, with more than 20 plans and tiers.
Cost-share dental and vision insurance.
Discounted pet insurance.
403(b) retirement contributions with pre-tax or Roth options.
401(a) retirement plan with matching contributions of up to 5% of eligible pay after one year of employment, based on employee contributions, and possible annual discretionary employer contributions of up to 3%.
Paid time off beginning immediately, with accruals increasing based on years of service.
Eleven paid holidays.
Paid parental leave or miscarriage/stillbirth leave eligibility after six months of employment.
Basic short- and long-term disability, AD&D, and life insurance premiums covered by ANTHC, with optional additional coverage available.
Flexible Spending Accounts for healthcare and dependent care.
Ancillary cash benefits for accident, hospital indemnity, and critical illness.
On-site child care facility.
Employee Assistance Program, including grief support, financial counseling, mental/emotional health support, and discounted legal advice.
Tuition discounts at Alaska Pacific University for employees and eligible dependents.
On-site training courses and professional development opportunities.
License and certification reimbursements and occupational insurance for medical staff.
Emergency travel assistance.
Education assistance or education leave eligibility.
Discounts for travel, gym memberships, amusement parks, and more.