Vice President of Strategic Partners

Arke•Atlanta, GA

2h•Onsite

About The Position

The Vice President of Strategic Partners is a senior leadership role responsible for shaping and scaling client relationships across Arke’s portfolio. This individual will operate as a true player-coach — leading a team of Strategic Partners while serving as the executive lead on key accounts to drive strategic impact, operational excellence, and sustained growth. At Arke, Strategic Partners sit at the center of how we create value. As VP, you will elevate that function — guiding teams and clients beyond transactional delivery into true partnership. You will help define vision, align business and digital strategy, and ensure our work consistently drives measurable outcomes. This role requires a consultative leader who can navigate complex digital ecosystems, connect strategy to execution, and confidently lead conversations around scope, investment, and long-term transformation.

Requirements

5+ years of experience in account services within a digital agency (10+ preferred for VP-level)
Proven track record of managing and growing profitable client accounts
Strong experience across digital engagements, including websites, platforms, and integrated ecosystems
Demonstrated leadership experience managing and developing teams
Excellent communication skills—written, verbal, and executive-level presentation
Strong consultative mindset with the ability to influence senior stakeholders
Experience managing scopes, budgets, and contracts (SOWs, MSAs, invoicing)
Ability to manage multiple priorities in a fast-paced environment
Deep understanding of digital strategy, UX, technology, and modern web architecture

Responsibilities

Serve as the senior strategic advisor across key client relationships
Build and maintain trusted partnerships with executive stakeholders
Shape long-term vision and ensure alignment between client goals and digital strategy
Lead, mentor, and grow a team of Strategic Partners
Establish best practices for client engagement, account growth, and governance (e.g., QBRs, account planning)
Coach teams through complex client dynamics, scope discussions, and delivery challenges
Ensure all client work aligns to business objectives and delivers measurable impact
Drive deep client immersion across teams to strengthen strategic relevance
Champion proactive thinking—bringing forward new ideas, opportunities, and innovation
Own revenue growth and profitability across assigned accounts
Identify and unlock organic growth opportunities
Oversee scoping, pricing, and contract development (SOWs, MSAs, etc.)
Drive financial performance through forecasting, margin management, and disciplined execution
Lead and support proposal development and pitch presentations
Partner with business development to convert opportunities into long-term engagements
Ensure strong governance across accounts, including documentation, billing, and delivery processes
Manage multiple client stakeholders, internal teams, and concurrent workstreams
Act as the senior escalation point to maintain alignment and momentum
Serving as the primary client lead, delivering strategic counsel and relationship management
Acting as the bridge between client and agency, ensuring clarity and alignment
Managing day-to-day execution across multiple workstreams
Driving account growth, profitability, and client satisfaction
Developing proposals, presentations, and forward-looking opportunities
Managing contracts, budgets, and billing processes
Bringing proactive ideas and innovation to every engagement