Vice President of Senior Living

National Church Residences•Columbus, OH

3d•Hybrid

About The Position

The Vice President of Senior Living is responsible for developing and directing operations for all healthcare business units/mission lines within Senior Living as assigned. This role oversees business development, all aspects of operations, quality control including care and service delivery, and budgetary functions. The position requires leadership and oversight of Senior Living departments, focusing on quality, clinical excellence, program development, occupancy, and financial performance. It involves establishing and implementing standardized policies and procedures in compliance with state and federal laws, regulations, and accreditation standards. The VP of SL works with leadership to develop strategies for business growth and sustainability, establishing and achieving key performance indicators (KPIs). This role also involves building and maintaining relationships with internal and external stakeholders, managing annual operating budgets, and ensuring compliance with regulations like COBRA/HIPAA. Additionally, the VP of SL is responsible for hiring, training, developing, supervising, and evaluating director and managerial level positions within Senior Living, and providing analysis to enhance staffing, scheduling, hiring, and retention. The role also includes coordinating operational policy development, serving as a liaison between internal staff, clinical staff, and external providers, interpreting financial reports, collaborating with IT on EMR and IT strategy, reviewing facility/agency contracts, leading projects, and participating in leadership meetings.

Requirements

Bachelor’s degree in business, healthcare administration or related field required.
Minimum of 10 years’ management experience in healthcare business operations required.
Demonstrated, progressive leadership and management abilities required.
Previous successful project management and/or system implementation experience required.
Excellent communication, comprehension, and interpersonal skills.
Ability to speak, read, write and understand English, as well as the ability to make self-understood.
Good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
Self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
Ability to successfully lead others in an environment of complexity.
Strong motivational skills and a high emotional intelligence quotient (EQ).
Frequent travel required, up to 74%.
If licensed, must be in good standing in the state in which practicing.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Ensures all care is provided with respect and dignity for the residents/clients, their families and the staff.
Reports all complaints made by residents/clients and/or families to the appropriate supervisors.
Reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.

Responsibilities

Developing and directing operations for all healthcare business units/mission lines within Senior Living as assigned.
Overseeing business development, all aspects of operations, quality control to include oversight of care and service delivery, and budgetary functions.
Providing leadership and oversight of the Senior Living departments including overall quality and clinical excellence, program development/occupancy, and financial performance.
Establishing standardized policies and procedures are implemented in full compliance with all applicable state and federal laws, regulations and credentialing standards to meet all relevant Conditions of Participation and other regulatory standards for all business lines.
Working with leadership to develop strategies to ensure goals and objectives are met to grow and sustain the business models, including establishing core KPIs (Key Performance Indicators) for business operations and assures KPI’s are successfully achieved.
Establishing and maintaining high visibility and good working relationships with internal divisions within National Church Residences, as well as those key stakeholder relationships outside of the organization.
Implementing and managing annual operating budgets, maintaining budgeted occupancy, revenues, and operating expenses; participates in financial and operations meetings.
Maintaining substantial compliance with COBRA/HIPAA and any other applicable regulations, accreditation, licensure, or insurance requirements.
Directing/overseeing the hiring, training, developing, supervising, evaluating, and overall performance of director & managerial level positions for Senior Living.
Providing qualitative and quantitative analysis to clinical business leaders to enhance their ability to staff, schedule, hire, and retain staff.
Coordinating, maintaining and enforcing standard operational policy developments process.
Serving as a liaison between internal staff, clinical staff and/or by external providers, demonstrating advanced knowledge of healthcare operations.
Providing interpretation and analysis of financial reports to educate business and operational managers to identify cost trends and improvement opportunities, manage spending, and accurately forecast budgets and growth.
Ensuring that the EMR, IT vision, strategy, and priorities are in accordance with operational goals, best practices, and services, in collaboration with IT.
Reviewing all facility/agency level contracts for consistency with organizational standards and recommending approval or modifications to the Senior Vice President.
Leading multiple small initiatives or a major project from inception through delivery.
Participating in meetings and committees as appropriate, developing materials/presentations and preparing summary reports for Senior Leadership as needed.
Performing other duties as assigned.