Vice President of Sales

M Resort • Henderson, NV

7d

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.

Requirements

• Must be at least 21 years of age
• Bachelor’s degree (B.A.) from a four-year college or university, or 8–10 years of related experience/training, or an equivalent combination of education and experience
• Minimum of 8 years’ experience in management and sales; knowledge of tour bus operations and business development preferred
• Proficient in Microsoft Excel, Access, Word, and hotel software systems
• Able to read and comprehend instructions, correspondence, memos, and contracts
• Capable of writing clear and concise correspondence
• Effective in presenting information in one-on-one and small group settings to clients, customers, and team members
• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members
• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information
• Must qualify for all licensing and permit requirements as mandated by federal, state, and local

Nice To Haves

• knowledge of tour bus operations and business development preferred

Responsibilities

• Leads the development and execution of strategic and financial goals for the Group Sales department
• Focuses on increasing current market share and implementing strategies to develop new markets
• Directs overall operations and staff of Group Sales; functions as a strategic leader for the hotel
• Develops, implements, and monitors operational goals, performance metrics, and profit objectives
• Prepares, monitors, and adheres to departmental budgets; reports concerns to Executive Management or GM
• Promotes and enforces superior customer service standards; addresses service issues and ensures departmental goals are met
• Participates in final decisions regarding hotel sales policies and services; resolves guest complaints and supports service programs
• Ensures compliance with all applicable regulations and reports potential issues to Executive Management or GM
• Maintains strict confidentiality in all departmental and company matters
• Conducts site inspections as needed
• Processes rooming lists, credit applications, change orders, cancellations, specification sheets, and general correspondence
• Monitors daily sales traces and follow-ups
• Collaborates with Las Vegas Visitors Bureau and LVCVA to generate leads
• Develops and implements procedures to enhance guest satisfaction
• Establishes budget and forecasting procedures
• Prepares operational reports and competitive analysis
• Develops strategies with hotel leadership to increase F.I.T. (Free Independent Traveler) business and apply yield management practices
• Approves cancellations for non-compliance with contract terms
• Oversee staff development initiatives and training programs to ensure team members are equipped with the skills and knowledge needed for success
• Lead employee recognition efforts through rewards and engagement programs to foster a positive and motivated work environment
• Conduct performance evaluations and provide constructive feedback to team members to support continuous improvement
• Make staffing recommendations, including participation in interviewing, hiring, and scheduling to meet operational needs
• Plan, assign, and direct work to ensure efficient workflow and high-quality service delivery
• Provide guidance on employee performance matters, including coaching, counseling, and disciplinary actions as needed

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Executive