Vice President of Revenue Operations

New York Kids Club•New York, NY

1d•Hybrid

About The Position

New York Preschool & Kids Club is an early childhood education and enrichment platform serving modern New York families through our combination of enrichment programs and preschool education. With multiple schools across NYC and private-equity backing, NYPKC is building a best-in-class operating platform, delivering on the full family experience for children and parents. The Vice President of Revenue Operations will own enrollment growth and revenue performance across all locations. This role is responsible for building the systems, strategy, and operational engine that drives predictable, profitable revenue. This is a highly cross-functional role that partners closely with Education, Operations, Finance, and Marketing to ensure enrollment growth aligns with program quality, capacity, and financial performance. The VP of Revenue Operations reports directly to the CEO and owns enrollment and revenue performance across NYPKC. This role partners closely with the Chief People Officer to ensure alignment between revenue goals and how our schools operate, including coordination with the Director of Operations and Director of Education Operations. In addition, this role works cross-functionally with Education Innovation, Heads of School, Marketing, and Finance to drive a consistent, high-performing enrollment engine.

Requirements

8–12+ years of experience in revenue operations, growth, or sales strategy
Experience building and scaling CRM systems (HubSpot preferred)
Strong analytical and data-driven mindset
Experience in multi-site or service-based businesses preferred
Proven ability to build systems and processes from the ground up
Comfortable operating in a fast-paced, evolving environment
Physical exam and background checks are required for this position.

Responsibilities

Revenue Strategy & Ownership: Own total enrollment performance across all programs and locations
Set enrollment targets and define the strategy to achieve them
Build a clear, scalable model for revenue growth
Revenue Systems & CRM: Design and maintain the full enrollment funnel from inquiry through re-enrollment
Own CRM structure, data integrity, and pipeline management
Define conversion benchmarks and ensure consistent tracking across the organization
Build a single source of truth for revenue performance
Customer Journey & Conversion: Architect a seamless, high-converting family experience
Identify and remove friction across inquiry ? tour ? enrollment ? retention
Improve conversion rates at each stage of the funnel
Build systems to drive strong re-enrollment and retention
Pricing, Programming & Profitability: Partner with Education and Finance to align pricing with value and margins
Analyze program, location, and cohort performance
Ensure enrollment growth supports overall profitability
FP&A / Forecasting: Build and maintain rolling enrollment and revenue forecasts
Produce clear, board-ready reporting on enrollment and revenue performance
Support underwriting for new programs, locations, and partnerships
Lead Generation & Retention Strategy: Partner with Marketing to align lead generation with conversion goals
Develop cohort-based enrollment strategies by age group and location
Track re-enrollment rates and identify early attrition patterns
Analyze churn and identify opportunities to improve retention