Vice President of Programs

The Minute Man Arc for Human Services•Concord, MA

5d•Hybrid

About The Position

Minute Man Arc, a mission-driven organization with over 65 years of history in Concord, MA, is seeking a Vice President of Programs. This newly created senior leadership role offers an opportunity to shape the strategic direction of a comprehensive, lifespan program portfolio serving individuals with intellectual and developmental disabilities. The organization provides a community of innovative, lifelong care, aiming to increase independence, personal choice, and self-advocacy. Program offerings include Early Intervention, outdoor programming, residential services, recreation, day services, and employment services. Minute Man Arc is accredited and licensed by CARF International, the Massachusetts Department of Public Health, the Department of Developmental Services (DDS), and the state Division of Early Education and Care. The organization's mission is to improve the lives of children and adults with disabilities through exceptional therapeutic services, meaningful employment, supportive living opportunities, recreation, and active community involvement. The Vice President of Programs will report directly to the Chief Executive Officer and will have overall strategic and operational responsibility for the organization's program areas and service lines. This role involves providing visionary leadership to a team of Program Directors and the Director of Quality, fostering a culture of accountability, continuous improvement, and person-centered service. The ideal candidate will embody Minute Man Arc's mission and values, engaging authentically with all stakeholders.

Requirements

Minimum of 15 years of progressive nonprofit leadership experience in organizations serving individuals with intellectual and/or developmental disabilities.
A skilled leader with a track record of building and leading high-performance teams and leading managers of teams.
Demonstrated experience overseeing multiple program areas.
Understanding of and experience with managing significant program budgets.
Proven track record of leading performance- and outcome-based programs with measurable community impact.
Strong background in regulatory compliance, licensure, and quality assurance within a Massachusetts DDS-funded environment.
Substantial experience in budget development and fiscal management.
Exceptional leadership presence with strong coaching and team development skills.
Superior verbal and written communication skills; able to engage effectively across all levels of staff, leadership, families, funders, and community partners.
High emotional intelligence; exercises sound judgment, discretion, and confidentiality.
Strong analytical and problem-solving skills; data-informed approach to program evaluation and decision-making.
Demonstrated commitment to diversity, equity, and inclusion; comfortable working in multicultural environments.
Highly organized with the ability to manage multiple priorities in a fast-paced, mission-driven environment.
Proficient with Microsoft Office Suite.
Valid Massachusetts driver's license and clean driving record required.
Ability to travel to Minute Man Arc program sites throughout the service region.
Ability to successfully perform all essential functions of the position, with reasonable accommodations considered.

Nice To Haves

Graduate degree in a human services, social work, public administration, or related field strongly preferred; equivalent combination of education and experience will be considered.
Familiarity with Therap preferred.

Responsibilities

Serve as a key contributor to the organization's strategic planning and translate strategic priorities into programmatic goals, milestones, and action plans.
Identify and pursue opportunities to strengthen, grow, and innovate Minute Man Arc's program portfolio in alignment with community need and organizational mission.
Partner with the CEO and senior leadership team to develop and execute organizational initiatives that advance Minute Man Arc's impact.
Provide direct oversight and operational leadership for all program areas, including pediatric services, adult day and employment services, recreation, and residential supports.
Establish and monitor clear program goals, performance expectations, and outcome metrics across all service areas.
Strengthen programmatic policies, procedures, and infrastructure to ensure consistency, quality, safety, and compliance.
Champion a person-centered approach to service delivery across all programs, ensuring individuals' choices, goals, and rights are at the forefront of all programming.
Partner with the Director of Quality to oversee the organization's continuous quality improvement (CQI) initiatives and training efforts.
Ensure full compliance with all applicable federal and state regulatory requirements, including DDS, DPH, DESE, and CARF International standards.
Lead and coordinate the organization's licensure, certification, and re-accreditation processes.
Use data collection and analysis to identify trends, service gaps, and opportunities for program enhancement.
Build, develop, and retain a high-performing program leadership team; coach Program Directors and the Director of Quality to expand their leadership capacity and effectiveness.
Foster a positive, mission-driven organizational culture grounded in accountability, collaboration, and professional growth.
Partner with Human Resources to recruit, onboard, and develop program staff at all levels.
Collaborate with the CEO and HR in strategies related to employee relations.
Partner with the Chief Financial Officer in the development of programmatic budgets and contracts.
Monitor program budgets and ensure responsible stewardship of resources across all service areas.
Identify and advocate for the staffing, training, space, and systems infrastructure needed to fulfill Minute Man Arc's mission.
Develop and sustain strong, trusted relationships with individuals served, their families and guardians, DDS, Commonwealth entities, and other external stakeholders.
Represent Minute Man Arc in the broader human services community, including with the Association of Developmental Disabilities Providers, The Arc of Massachusetts, and peer organizations.
Serve as a key liaison between program areas and Finance, Operations, Human Resources, and funder stakeholders.