Vice President of Program Operations - Northern CA
About The Position
The Vice President of Program Operations reports to the Senior Vice President, Chief Program Operations Officer and serves as an executive leader responsible for the strategic and operational performance of their designated region. This role provides executive leadership and direction for the overall operation of programs in the region. The VP is accountable for operational excellence, financial sustainability, regulatory compliance, customer development and growth, workforce effectiveness, and quality outcomes, ensuring achievement of positive EBITDA results and performance aligned with Strategic Priorities and Scorecard Targets. The role is also responsible for diagnosing underperformance and leading rapid, sustainable program turnarounds—stabilizing operations, improving quality and compliance, strengthening teams, and restoring financial performance. The VP drives execution of short- and long-term regional strategies with decision-making impact extending 3 – 5 years. This includes leadership of cross-functional operational domains such as Planning, Financial Management, Human Resources, Compliance and Risk Management, Customer development and growth, Continuous Quality Improvement, and day-to-day Program Operations. The role ensures integration of systems, processes, and performance management frameworks that support scalable, high-quality, customer-centered care across the full continuum of services. As a senior operational executive, the VP develops and implements region-wide operational infrastructure that advances service excellence, strengthens fiscal stewardship, and improves client and community outcomes. They partner closely with Clinical, Finance, HR, Compliance, and Quality leaders to ensure operational alignment with corporate strategy and regulatory requirements, while proactively identifying opportunities for innovation, growth, and operational efficiency. The VP provides executive oversight and leadership development to regional management teams, cultivating a high-performance leadership culture aligned with Telecare’s mission and values. They ensure workforce scalability, talent development, and succession planning to support sustainable regional growth.
Requirements
- A master's degree in business administration, hospital administration, social services or related behavior health administration strongly preferred
- Ten (10) or more years' experience as a Regional/ VP in similar organization or hospital administration with budget responsibility in the management and operations of a multi-site health system
- Exceptional financial acumen and operations management expertise with proven performance around managing EBITDA targets
- Exceptional leadership, communication and customer service skills
- Proven experience in development, start up, and multi-facility operations
- Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
- All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification.
- If the position requires driving, valid driver license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment.
- Additional regulatory, contractual or local requirements may apply
Responsibilities
- Provide executive leadership and direction for the overall operation of programs in the designated region.
- Ensure operational excellence, financial sustainability, regulatory compliance, customer development and growth, workforce effectiveness, and quality outcomes.
- Achieve positive EBITDA results and performance aligned with Strategic Priorities and Scorecard Targets.
- Diagnose underperformance and lead rapid, sustainable program turnarounds.
- Drive execution of short- and long-term regional strategies with decision-making impact extending 3 – 5 years.
- Lead cross-functional operational domains including Planning, Financial Management, Human Resources, Compliance and Risk Management, Customer development and growth, Continuous Quality Improvement, and day-to-day Program Operations.
- Ensure integration of systems, processes, and performance management frameworks that support scalable, high-quality, customer-centered care.
- Develop and implement region-wide operational infrastructure that advances service excellence, strengthens fiscal stewardship, and improves client and community outcomes.
- Partner with Clinical, Finance, HR, Compliance, and Quality leaders to ensure operational alignment with corporate strategy and regulatory requirements.
- Proactively identify opportunities for innovation, growth, and operational efficiency.
- Provide executive oversight and leadership development to regional management teams.
- Cultivate a high-performance leadership culture aligned with Telecare’s mission and values.
- Ensure workforce scalability, talent development, and succession planning to support sustainable regional growth.
Benefits
- Paid Time Off
- Nine Paid Holidays
- Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift)
- Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
- Free CEUs
- Free Supervision for BBS Associate License
- Coaching
- Mentorship
- Online University Tuition Discount
- Company Scholarships
- Medical, Vision, Dental Insurance
- 401K
- Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Career Level
Executive
