Vice President of Operations, VTRL Corporate Management - Fontana, CA , Nashville, TN

Velocity Vehicle Group•Nashville, TN

4d•Hybrid

About The Position

The Vice President of Operations will own the strategic direction, financial performance, and day-to-day execution of all facility and service operations across the organization's multi-site network. They are responsible for achieving financial objectives through KPI development, establishing benchmarks and managing the operations team to ensure success. This role involves owning the multi-site service capacity plan, governing shop build-out and expansion projects, and setting productivity, efficiency, and throughput targets by location. The VP will also set the operating model and standards for shop workflow, scheduling, and repair quality, and direct parts strategies across the network. Additionally, they will own safety and environmental performance, manage the P&L for maintenance costs and retail service, set labor rate and pricing strategy, and review monthly financial and operating performance. The role requires defining the service KPI set, reporting standards, and directing investment in predictive maintenance and analytics. Team leadership includes setting the organizational structure, hiring and developing the service leadership team, and sponsoring technician recruiting and retention strategies. The VP will also own the standard operating procedure and policy framework for service, ensure compliance with regulatory requirements, and serve as the operations voice on the executive team, reporting service performance and financial results to leadership and the board. Collaboration with manufacturers, vendors, and supplier partners is also key, as is improving the full-cycle customer experience.

Requirements

Bachelor’s degree in Business Administration, Automotive Technology, Operations Management, or a related field strongly preferred but not required.
Minimum of 10 years in equipment dealership or fleet operations with a concentration in service and fixed operations, including at least 5 years at the director or executive level over a multi-site service network.
Command of service and parts operations sufficient to set standards, evaluate performance, and hold site leadership accountable.
Track record of building and developing a service leadership bench across multiple locations.
Experience defining the KPI framework and analytics used to manage service and financial performance.
P&L ownership for a service and parts organization at network scale, with results in effective labor rate, cost per repair order, and gross margin.
Record of improving customer satisfaction and retention across multiple locations.
Experience leading through site-level leadership rather than direct supervision of shop staff.
Experience leading enterprise-wide changes, including standardizing process across locations that operated independently.
Analytical and decision-making ability grounded in operating and financial data.
Communication skills are sufficient to present results and recommendations for executive leadership and ownership.
Experience leading geographically dispersed operations through a layer of local management.
Working knowledge of fixed-operations standards and applicable safety and environmental regulatory requirements.
Fluency with dealer management systems (DMS) and business intelligence reporting.

Nice To Haves

Experience scaling a service network through acquisition, greenfield expansion, or both.
Experience sponsoring preventative maintenance and predictive analytics programs at network scale.
Familiarity with regulatory frameworks governing vehicle and equipment maintenance, inspection, and safety compliance.
Track record building technician apprenticeship, training, or certification programs.
Lean, Six Sigma, or PMP certification.
Experience operating in a multi-state or multi-region service network.

Responsibilities

Own the multi-site service capacity plan, determining where to add locations, capacity, and headcount based on demand, labor market, and cost data.
Govern shop build-out and expansion projects against budget, schedule, and a standard facility design.
Set productivity, efficiency and throughput targets by location and hold site leadership accountable to them.
Set the operating model and standards for shop workflow, scheduling, and repair quality, and hold site leadership accountable to them.
Set network targets for technician productivity, cycle time, comeback rate, and customer satisfaction; review results by location and direct corrective action where performance misses plan.
Direct parts strategies across the network, including inventory policy, supplier terms, and availability standards.
Own safety and environmental performance across all locations, including audit cadence and remediation.
Own the P&L for maintenance costs and retail service across the network, with accountability for gross profit, effective labor rate, and cost per repair order.
Set labor rate and pricing strategy, including the basis for specialized and non-standard repair work.
Review monthly financial and operating performance by location and direct action where results miss plan.
Approve operating budgets, capital requests, and staffing plans for the service organization.
Understand and manage the impact of business activities on financial statements and working capital.
Define the service KPI set, reporting standards, and review cadence used across the network.
Direct investment in predictive maintenance and analytics capability to anticipate service demand and reduce unplanned downtime.
Use repair and failure history to set maintenance intervals, parts-stocking policy, and lifecycle cost standards.
Select and sponsor service technology platforms, owning the business case and adoption across locations.
Set the organizational structure and staffing model for the service organization across all locations.
Hire, develop, and evaluate the service leadership team, and own succession planning for site-level leadership.
Sponsor technician recruiting, apprenticeship, and retention strategy to secure skilled labor supply.
Set the strategic direction for the service organization and align location goals with company objectives.
Own the standard operating procedure and policy framework for service and ensure consistent adoption across all locations.
Ensure compliance with regulatory, environmental, and manufacturer requirements; own audit outcomes and remediation.
Set service response and escalation standards for customer downtime events.
Measure policy and process outcomes against defined benchmarks and revise where results fall short.
Serve as the operations voice on the executive team, shaping company strategy and translating it into operating plans.
Report service performance, financial results, and trend analysis to executive leadership and the board as required.
Support business development and customer retention through service-level commitments and involvement in major accounts.
Continuously define, measure, and improve the full-cycle customer experience from end to end.
Own senior relationships with manufacturers, vendors, and supplier partners.