Vice President of Operations

Voda Cleaning & Restoration of Rochester•Town of Gates, NY

5d•$119,600 - $140,400•Hybrid

About The Position

Voda Cleaning & Restoration of Rochester is seeking a Vice President of Operations to be the senior operational leader of the company. This is a "build-it" role where you will be responsible for creating systems, developing people, managing production, and scaling the business from an early-stage restoration company into a significant regional operation. The role offers a potential path to Chief Operating Officer as the company grows. You will own various aspects of operations including crews, production, project execution, job costing, estimating standards, documentation, and margins. While contributing to growth is expected, you will not be solely responsible for sales. This is a hands-on role, especially in the early stages, where you may be required to step into production work alongside the field team when demand requires it. As the company scales, the role will transition to greater leadership and strategic responsibilities.

Requirements

Experience running restoration or comparable field-service operations.
7–10+ years of progressive leadership experience in restoration, construction, specialty cleaning, or a closely related service industry.
Demonstrated experience overseeing field operations, project management, estimating, job costing, and production teams.
Applicable IICRC certification(s).
Xactimate proficiency.
NYS Mold Supervisor License or the ability to obtain one.
Strong working knowledge of industry standards, safety requirements, regulations, and legal guidelines.
Demonstrated ability to recruit, coach, develop, and hold field employees accountable.
Proven ability to build processes and structures that increase speed, consistency, efficiency, and profitability.
Strong financial understanding, including labor utilization, job costing, gross margin, and operational profitability.
Ability to make decisions independently and operate effectively in a fast-changing environment.
Valid New York State driver’s license.
High school diploma or equivalent.
Willing and physically able to participate in restoration and specialty-cleaning production when necessary, including water extraction, equipment setup and movement, demolition, mold remediation, contents handling, cleaning, and other field activities.
Frequent standing, walking, bending, kneeling, climbing, reaching, and working in varying weather and job-site conditions.
Ability to lift, carry, push, or move up to 100 lbs. when required.
Travel between job sites throughout the Greater Rochester service area.

Responsibilities

Recruit, onboard, coach, and develop the production team.
Build the pipeline for future technicians, project managers, and operational leaders.
Establish clear expectations and accountability throughout the operation.
Build a culture centered on professionalism, urgency, teamwork, safety, customer service, and continuous improvement.
Lead from the front and be willing to work alongside the team when production demands it.
Direct daily operations and resource planning across restoration, reconstruction, specialty cleaning, and residential, commercial, and large-loss projects.
Coordinate crews, schedules, equipment, subcontractors, materials, and project priorities.
Ensure safe, efficient, profitable, and compliant execution in accordance with IICRC Standards, OSHA regulations, company procedures, and applicable law.
Oversee warehouse organization, purchasing, vendor coordination, fleet, equipment readiness, and inventory.
Inspect projects, identify operational issues early, and ensure work is completed to company standards.
Participate directly in field production when staffing levels or project demands require additional support.
Build scalable processes and operating systems as the company grows.
Own operational profitability, gross margins, and EBITDA performance.
Manage labor, materials, equipment, subcontractors, and other job costs.
Oversee estimating standards, job costing, documentation, billing readiness, and collections.
Review project performance and identify margin leakage or operational inefficiencies.
Identify and implement improvements that increase productivity, capacity, and profitability.
Work directly with ownership to establish and execute the company’s growth strategy.
Build and maintain relationships with referral partners, commercial clients, property managers, adjusters, vendors, and industry contacts.
Help shape account development and commercial sales initiatives.
Identify new revenue streams, service offerings, geographic opportunities, and target markets.
Help determine when additional technicians, project managers, equipment, vehicles, and infrastructure should be added as demand grows.
Serve as the primary operational liaison for clients from project award through completion.
Maintain proactive and transparent communication throughout the project.
Resolve customer concerns quickly and professionally.
Ensure documentation, workmanship, communication, and job-site professionalism consistently represent the company well.

Benefits

$119,600–$140,400 annual base salary, depending on experience.
Performance bonus tied to company revenue and profitability.
Take-home company vehicle
Health insurance.
401(k) w/ 100% match up to 4%.
Paid time off.
Company phone, desktop, laptop, and tablet.
Direct access to ownership.
Significant authority over day-to-day operations.
Real influence over the systems, team, culture, and operating model of the company.
Potential path to Chief Operating Officer as the organization scales.