Vice President of Operations
About The Position
The Vice President of Operations is a senior leadership role responsible for overseeing the strategic and day-to-day operations of transportation services across multiple business units. The role ensures safe, efficient, and on-time service delivery while maintaining a focus on operational excellence, financial performance, and customer satisfaction. A key part of the position is helping drivers, monitors, and operational leaders succeed through clear direction, support, and accountability. The role leads operations across multiple regions and transportation business units through regional directors, general managers, and operations staff. It has full P&L accountability for assigned operations and partners with Finance and executive leadership on budgets, performance monitoring, variance analysis, and corrective actions. The Vice President also leads operational initiatives and change management, supports workforce retention, and coordinates field operations with corporate departments. We Transport / Towne Bus is a Long Island-based school bus company serving districts across Nassau and Suffolk Counties, New York City, Westchester County, and Bridgeport, Connecticut. Its services include special needs transportation and services for wheelchair-bound individuals.
Requirements
- At least 10 years of progressive management experience, preferably in transportation, logistics, or mobility services.
- At least 5 years in a senior leadership or multi-unit operations management role.
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Demonstrated expertise managing complex operations with full P&L accountability.
- Deep knowledge of the transportation industry, including regulatory and safety requirements.
- Proven ability to lead through influence, build high-performing teams, and deliver results in a fast-paced environment.
Nice To Haves
- Master’s degree (MBA, MA, or MS).
Responsibilities
- Lead and manage daily operations across multiple regions and transportation business units through regional directors, general managers, and operations staff.
- Ensure compliance with safety regulations, DOT standards, and industry best practices.
- Provide strategic direction and executional leadership aligned with organizational goals, with a focus on performance, service quality, and operational scalability.
- Drive accountability for KPIs, including on-time performance, customer service metrics, cost efficiency, and safety benchmarks.
- Manage the full P&L for assigned operations, including budget creation, cost control, revenue growth, and margin improvement.
- Partner with Finance and executive leadership to monitor financial performance, conduct variance analysis, and implement corrective actions to meet fiscal goals.
- Lead operational initiatives, new program rollouts, and change management efforts across the field.
- Foster teamwork, continuous improvement, and operational discipline through communication and employee engagement.
- Liaise between field operations and corporate departments, including HR, Safety, Fleet, and Compliance, to ensure alignment and collaboration.
- Develop and implement retention strategies to support a stable, skilled workforce.
- Represent the company at industry conferences, client meetings, and community events as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
