Vice President of Mortgage Training

Alcova Mortgage LLC•Roanoke, VA

2d•Remote

About The Position

The Vice President of Mortgage Training will be responsible for the creation, development, facilitation, and administration of training programs to meet specific business needs for new and existing employees in both sales and operations roles. The VP of Mortgage Training will work closely with the SVP of Training on company initiatives and projects. The VP of Mortgage Training is accountable for managing some of the day-to-day duties of the training team, reviewing training materials and postings, ensuring training pages on the company intranet are updated at all times, answering training team questions, and assist associates who need help. This role maintains effective communication with staff to uphold ALCOVA Mortgage, LLC’s commitment to quality customer service.

Requirements

High school diploma, or equivalent education and experience; college degree in relative field preferred
Training experience, both formal and informal, in the mortgage industry is required
Must have well-rounded knowledge of mortgage industry as a whole
Proficient at troubleshooting and solving problems when issues are escalating
Able to quickly learn and adapt to new vendors, platforms and technologies
Expert-level knowledge of Encompass software is required
High-energy, self-motivated and service- oriented attitude
Confident and comfortable training large groups
Experience with Conventional, FHA, VA, USDA, and Bond loan types
Must have strong verbal and written communication skills
Must be able to review the training team’s materials in detail for grammar and punctuation errors
Must feel comfortable offering ideas and suggestions on training collateral created by the team
Able to identify and resolve problems in a timely manner
Must be able to evaluate issues, assess risk, and be decisive
Able to understand and respond appropriately to basic inquires
Able to read, write, and communicate using the English language sufficient to perform job functions
Able to use Company equipment in assigned area (including but not limited to telephone, copiers fax machines, computers, internet, etc.).
Able to access, input, retrieve, and interpret information using applicable computer systems (including, but not limited to, Microsoft Word, Excel, Outlook, industry-specific computer software, etc.).
Well-versed with keyboard shortcuts and able to identity new ways to complete a task in less time
Relies on limited experience and judgment to plan and accomplish goals
Works well both independently and in a group with little supervision
Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas.

Nice To Haves

Experience training Loan Originators/ Officers is preferred
Experience using or training in SimpleNexus is preferred

Responsibilities

Collaborate with the Senior Vice President of Training regarding overall training strategy
Manage and lead the training team, ensuring that all team members are equipped to deliver high – quality training and oversee the work of training staff
Conduct one-on-ones with training team members and provide feedback to support their professional growth
Work closely with management to align training programs with organizational goals and strategy
Identify training needs and ensure that training initiatives support company objectives
Represent the training team professionally regarding company projects and initiatives
Manage smaller training team projects and initiatives
Stay updated on the latest mortgage industry trends, regulations and best practices
Ensure all training materials and sessions reflect current industry standards and manage necessary changes
Regularly assess effectiveness of training programs and make necessary improvements
Create training collateral – written, videos, training decks, etc.
Conduct live and remote training sessions, including seminars, workshops and small training modules
Design, Develop, and implement comprehensive training programs for new and existing employees, including but not limited to presentations, software demos, recordings and job guides.
Aspirations to learn more formal training methods, including: Learning about adult learning styles, Learning about the pathways to facilitation, Developing engagement techniques, Incorporating games and testing methods into training, Developing eCourses