Operations Stadium - VP of Food & Beverage, Retail, & Hospitality

VidCruiter•Baltimore, MD

19h•$180,000•Onsite

About The Position

The Baltimore Ravens are seeking a dynamic, experienced, and visionary Vice President of Food & Beverage and Retail Operations to lead and oversee all food and beverage and retail activity at M&T Bank Stadium. This vice president-level role serves as the primary point of contact and internal operator between the Baltimore Ravens organization and our key partners — LEVY Restaurants (F&B provider) and Fanatics (retail provider) — ensuring best-in-class guest experiences across all touchpoints. This position is both strategic and operational in nature. The Vice President will be responsible for the full P&L of the F&B and retail enterprise, driving revenue, managing costs, and building a culture of excellence, integrity, and hospitality that reflects the Baltimore Ravens brand. The Vice President oversees all catering, concessions, premium dining, suites, clubs, and stadium hospitality programs — managing these through our partner relationships while providing ownership-level accountability and vision.

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (Master’s degree preferred).
Minimum 8-10 years of progressive leadership experience in food & beverage and/or retail, hospitality operations, with at least 4-6 years of senior leadership roles.
Demonstrated experience managing large-scale F&B and/or retail operations in a stadium, arena, convention center, resorts, or comparable high-volume entertainment venue.
Proven track record of P&L ownership and financial management in a complex, multi-channel operation.
Experience managing third-party operator or vendor partnerships (contract management, performance accountability, relationship management).
Exceptional leadership skills with the ability to inspire, influence, and hold accountable cross-functional and partner teams.
Strong financial acumen including budgeting, forecasting, cost control, and contract negotiation.
Demonstrated integrity, professionalism, and sound judgment in high-pressure, high-visibility environments.
Excellent communication and presentation skills; able to communicate effectively at all organizational levels.

Nice To Haves

Experience working within a professional sports organization (NFL, NBA, MLB, NHL, MLS, or similar).
Familiarity with LEVY Restaurants, Aramark, or Delaware North and/or Fanatics as operational partners.
Knowledge of current F&B technology platforms (POS systems, mobile ordering, cashless payment).
Understanding of current retail trends in licensed sports merchandise and fan experience retail.

Responsibilities

Develop and execute a comprehensive F&B and retail strategy aligned with Baltimore Ravens organizational goals, fan experience priorities, and revenue targets.
Serve as the Ravens’ primary relationship manager and accountable leader with LEVY and Fanatics, setting expectations, reviewing performance, and driving continuous improvement.
Lead long-term planning for F&B and retail programming, including capital investment recommendations, technology adoption, menu innovation, and retail assortment strategy.
Benchmark against best-in-class NFL and live entertainment venues to identify opportunities for innovation and growth.
Partner with senior leadership to shape the overall stadium guest experience strategy.
Serve as a member of the stadium operations senior leadership team, contributing to organizational strategy and long-term venue planning.
Assist with the business development of Relentless Events the private events wing for the Baltimore Ravens.
Oversee day-to-day F&B and retail operations for all game days and stadium events, including catering, concessions, premium dining, club lounges, suite service, and retail stores/kiosks.
Ensure operational readiness and flawless execution across all event types including NFL games, concerts, and special events.
Collaborate with LEVY and Fanatics leadership to manage staffing levels, service standards, training programs, and operational protocols.
Drive accountability with partner organizations through defined service-level agreements, KPIs, and regular performance reviews.
Serve as the escalation point for operational issues; proactively resolve challenges to protect guest experience and revenue.
3rd party full stadium operations leadership.
Own the full P&L for food & beverage and retail operations, including budgeting, forecasting, financial reporting, and variance analysis.
Drive revenue maximization across all F&B and retail channels through strategic pricing, programming, and guest experience initiatives.
Identify and execute cost management opportunities without compromising quality or guest satisfaction.
Negotiate and manage contractual financial terms with LEVY and Fanatics, including revenue share, capital contributions, and incentive structures.
Provide regular financial reporting and business updates to Ravens senior leadership.
Set annual financial targets in partnership with the CFO/Finance leadership and present quarterly business reviews to executive leadership.
Champion a culture of hospitality, integrity, and excellence across all F&B and retail operations and partner teams.
Build strong collaborative relationships with LEVY and Fanatics at all levels — from senior leadership to frontline management — to align on culture, standards, and execution.
Lead internal initiatives to recognize outstanding service performance and embed Ravens values into the stadium hospitality culture.
Represent the Baltimore Ravens in industry forums, partner planning sessions, and vendor negotiations.
Serve as an ambassador of the Ravens brand within all guest-facing food, beverage, and retail environments.
Work closely with the Marketing, Partnerships, Premium Services, and Guest Experience teams to integrate F&B and retail programming with broader organizational initiatives.
Collaborate with Stadium Operations, Events, and Security to ensure smooth coordination on event days.
Partner with the Ravens legal and finance teams on contract compliance, auditing, and risk management.
Support new business development opportunities including catering contracts, private events, and non-NFL event programming.
Oversee all North Plaza food, beverage, and retail activations on gamedays, ensuring seamless execution, staffing, vendor coordination, and guest experience.
Lead and manage North Plaza operations on non-gameday dates, including routine maintenance, vendor scheduling, and space readiness.
Negotiate, manage, and maintain contracts with promoters utilizing the North Plaza space, ensuring compliance with team standards and financial targets.
Plan and execute small-scale concerts and live entertainment events in the North Plaza, coordinating with artists, production teams, promoters, and internal departments.
Develop and execute a calendar of curated events in the North Plaza designed to drive traffic and fan engagement, including but not limited to: UFC watch parties, March Madness viewing events, FIFA World Cup activations, World Series watch parties, and other major sporting or cultural moments.