VP of Customer Enablement

IMPaCT Care

12d•$190,000 - $215,000•Remote

About The Position

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20+ states by 70+ organizations like Kaiser Permanente, CVS and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT. We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home.

Requirements

10+ years of healthcare operations and quality leadership
Experience in B2B customer-facing roles, such as in Customer Success or advisory services
In-depth understanding of value-based care, Medicare and Medicaid financing
Highly organized, able to juggle multiple projects with excellent attention to detail
Exceptional presentation, interpersonal, and writing skills
Experienced health care operator with a passion for building lasting partnerships
Managed own clinical program KPIs
Systems thinker who simplifies complex processes and is always looking for ways to achieve results better, faster, and with greater scale
Can rapidly shift between high-level vision and operational details
Excellent listener with gravitas to command a room of senior executives
Meets customers where they are and always does what they say they are going to do

Responsibilities

Oversee implementation of customer journeys across strategic planning, hiring and training of Community Health Workers, and operationalizing Community Health Worker programs.
Help customer organizations design Community Health Worker programs and deliver Community Health Worker services at enterprise scale using IMPaCT’s evidence-based infrastructure.
Conduct gap analyses of existing Community Health Worker programs, define key performance metrics, build financial models, identify priority populations, and map workflows.
Ensure alignment on plans and help clients execute them.
Stay closely engaged as clients operationalize their Community Health Worker program, using IMPaCT’s operating system to optimize KPIs.
Own the customer relationship, leading Quarterly Business Reviews and taking accountability for customer delight and retention.
Manage a growing team and create systems that ensure effective performance and account management.