VP, Quality & Compliance

Kittitas Interactive Management • Yakima, WA

2d • $97,760 - $97,760 • Onsite

About The Position

The Vice President of Compliance & Quality establishes and manages the corporate quality assurance system and serves as the executive resource responsible for ensuring compliance efforts throughout the agency. This executive role sets direction and goals for compliance strategies, leads teams focused on client safety, and supports the organizational well-being of Kittitas Interactive Management’s (KIM) client base. The VP champions KIM’s 2026 Standard of Excellence: Consistency in Care, Integrity in Operations, and Stability & Growth.

The position oversees the Quality and Compliance teams, develops compliance risk assessment and self-assessment plans, coordinates quality assurance evaluations, and serves as the primary operational voice to State Auditors. The VP works across departments to investigate and resolve compliance issues, monitor internal process and control changes, establish quality metrics, and conduct internal audits. The role also promotes organizational culture and values, protects confidential client information, and manages projects and changing priorities.

The position requires a bachelor’s degree in Healthcare Administration, Business, or a related field; a master’s degree is preferred. Candidates need 7–10 years of executive operations or compliance management experience, must be at least 18, and must have a current criminal background check cleared by DSHS before working alone and unsupervised with clients. The stated salary is $97,760 per year.

Work is normally performed in a climate-controlled office with moderate noise and limited exposure to environmental conditions. The role includes frequent sitting, standing, and walking; occasional stooping, kneeling, crouching, crawling, and lifting or moving up to 50 pounds; and frequent hand, wrist, or finger movements. The employee uses a computer, office applications, copier, fax machine, and telephone.

Requirements

• Minimum age of 18 years.
• Current criminal background check cleared by DSHS before working alone and unsupervised with clients.
• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Minimum 7–10 years of executive operations or compliance management experience.
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to adapt to a fast-changing environment.
• Ability to gain the trust and confidence of the executive and management team.
• Excellent reading comprehension and written communication, including the ability to interpret documents, reports, technical specifications, governmental regulations, and correspondence.
• Ability to present information to management and staff in one-on-one, small-group, and large-group situations.
• Ability to work with mathematical concepts and interpret graphs.
• Ability to solve practical problems involving complex variables and interpret written, oral, diagrammatic, or schedule-based instructions.
• Ability to operate word-processing and spreadsheet applications, a personal computer, copier, fax machine, and telephone.
• Ability to convey detailed or important instructions accurately, loudly, or quickly; hear ordinary conversations; and perform frequent repetitive wrist, hand, or finger movements.
• Average visual acuity needed to prepare or inspect documents or products, or operate machinery.
• Frequently sit, stand, and walk; occasionally stoop, kneel, crouch, crawl, and lift or move up to 50 pounds.

Nice To Haves

• Master’s degree.

Responsibilities

• Establish and manage the corporate quality assurance system and ensure agency-wide compliance efforts are met.
• Set direction and goals for compliance strategies and lead teams that promote client safety.
• Champion and operationalize KIM’s 2026 Standard of Excellence across departments, training, supervision, and daily work.
• Enforce consistent protocols and precision in support services to maintain a high standard of client care and safety.
• Promote transparency and accountability through clear documentation, communication, and compliance.
• Strengthen the agency’s compliance foundation to support capacity utilization and long-term organizational vitality.
• Identify operational barriers and address them openly, using staff feedback to improve processes.
• Oversee and execute the work of the Quality and Compliance teams, including quality personnel and directors.
• Develop and submit an organization-wide compliance risk assessment and risk-focused compliance self-assessment plan.
• Serve as the primary operational voice to State Auditors.
• Organize ongoing quality assurance evaluations in accordance with KIM and DDA guidelines.
• Collaborate with departments to investigate and resolve compliance issues identified through self-assessments, audits, or examinations.
• Monitor and approve changes to internal processes, products, and established compliance controls.
• Establish metrics, including process capability, control charts, and measurement quality, to monitor system effectiveness and inform quality service decisions.
• Conduct internal audits of processes to strengthen compliance and consistency.
• Protect the confidentiality, privacy, and security of client information.
• Communicate and reinforce organizational culture and values.
• Manage multiple projects, meet deadlines, and adapt to changes in company policies, procedures, and priorities.

Benefits

• Medical, dental, and vision insurance coverage for employees working 30 hours or more per week.
• Voluntary accident, hospital indemnity, and critical illness insurance options through MetLife.
• Employer-paid Employee Assistance Program available to employees and their households.
• 401(k) retirement plan, with eligibility after one year of continuous service.
• Accrued sick time.
• An annual 8-hour personal day awarded on the employee’s work anniversary.
• Vacation time offered after one year of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive