VP, Quality & Compliance

Kittitas Interactive Management • Yakima, WA

1d

About The Position

The Vice President of Compliance & Quality establishes and manages the corporate quality assurance system and serves as the executive resource responsible for ensuring compliance throughout the agency. The role sets direction and goals for compliance strategies, leads a team focused on client safety, and supports the well-being of Kittitas Interactive Management’s (KIM) client base. The VP champions the agency’s 2026 Standard of Excellence—Consistency in Care, Integrity in Operations, and Stability & Growth—and operationalizes these pillars across departments through training, supervision, and daily work.

The VP oversees the Quality and Compliance teams, develops risk assessments and compliance self-assessment plans, and serves as the primary operational voice to State Auditors. The position organizes quality assurance evaluations under KIM and DDA guidelines, supports departments in investigating and resolving compliance issues, monitors and approves changes to internal processes and controls, establishes metrics for system effectiveness, and conducts internal audits. The role also maintains confidentiality in client matters, reinforces organizational culture and values, and manages projects, deadlines, and changing priorities.

The position requires a bachelor’s degree in Healthcare Administration, Business, or a related field; a master’s degree is preferred. Candidates must have 7–10 years of executive operations or compliance management experience, be at least 18 years old, and have a current criminal background check cleared by DSHS before working alone and unsupervised with clients. The role calls for minimal supervision, strong written and verbal communication, adaptability, and the ability to earn the trust and confidence of the executive and management team. The listed salary is $97,760 per year.

Requirements

• At least 18 years of age.
• Current criminal background check cleared by DSHS before working alone and unsupervised with clients.
• Bachelor’s degree in Healthcare Administration, Business, or a related field.
• Minimum 7–10 years of executive operations or compliance management experience.
• Ability to work with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to adapt to a fast-changing environment.
• Ability to gain the trust and confidence of the executive and management team.
• Excellent reading comprehension and written communication, including the ability to interpret documents, reports, technical specifications, governmental regulations, and correspondence.
• Ability to communicate information to individuals and groups, including management and staff.
• Ability to work with mathematical concepts and interpret graphs.
• Ability to solve practical problems involving concrete and complex variables, interpret instructions in written, oral, diagram, or schedule form, and manage multiple variables.
• Ability to operate word processing and spreadsheet applications and business equipment, including a personal computer, copy machine, fax machine, and telephone.
• Ability to convey detailed or important instructions or ideas accurately, loudly, or quickly; hear ordinary conversations; and perform finger-dexterity and repetitive wrist, hand, or finger movements.
• Average visual acuity needed to prepare or inspect documents or products, or operate machinery.
• Frequently sit, stand, and walk; occasionally stoop, kneel, crouch, or crawl; and occasionally lift or move up to 50 pounds.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Establish and manage the corporate quality assurance system and provide executive oversight of agency compliance efforts.
• Champion and operationalize the 2026 Standard of Excellence across departments, including Consistency in Care, Integrity in Operations, and Stability & Growth.
• Enforce protocol adherence and precision in support services to promote consistent client care and safety.
• Promote transparency and accountability in documentation, communication, and compliance.
• Identify operational barriers and address them openly, using staff feedback to improve processes.
• Oversee and execute the work of the Quality and Compliance teams, including strategic management of quality personnel and directors.
• Develop and submit an organization-wide compliance risk assessment and risk-focused compliance self-assessment plan.
• Serve as the primary operational voice to State Auditors.
• Organize ongoing quality assurance evaluations in accordance with KIM and DDA guidelines.
• Collaborate with departments to investigate and resolve compliance issues identified through self-assessments, audits, or examinations.
• Proactively monitor and approve changes to internal processes, products, and established compliance controls.
• Establish metrics, including process capability, control charts, and measurement quality, to monitor system effectiveness and support sound quality service decisions.
• Perform internal audits of organizational processes to strengthen compliance and consistency.
• Maintain confidentiality, privacy, and security when handling client information and matters.
• Communicate and reinforce organizational culture and values.
• Manage multiple projects, meet deadlines, and adapt to changes in company policies, procedures, and priorities.

Benefits

• Medical, dental, and vision insurance for employees working 30 or more hours per week.
• Voluntary accident, hospital indemnity, and critical illness insurance options through MetLife.
• Employer-paid Employee Assistance Program available to employees and their households.
• 401(k) retirement plan, with eligibility after one year of continuous service.
• Accrued sick time.
• An 8-hour personal day awarded annually on the employee’s work anniversary.
• Vacation time offered after one year of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive