Vice President of Client Service (Direct Response Fundraising)
About The Position
Avalon is a full-service marketing agency that works with nonprofits to raise funds and amplify their impact. We help our clients grow with bold, data-driven strategies. Our campaigns connect millions of supporters to causes they care about, and our Client Service leaders play a critical role in shaping that impact. As a Vice President of Client Service, you will lead strategy and execution for a major, high-profile fundraising program. This role is ideal for someone who brings deep expertise in direct mail fundraising, along with the ability to navigate complexity, lead teams, and build strong, trusted client relationships. You will serve as a senior leader within the organization, guiding large-scale campaigns, mentoring team members, and contributing to the overall success and direction of Avalon.
Requirements
- 10+ years of progressive experience in direct response fundraising, including leadership of complex, multi-channel programs.
- Deep expertise in direct mail fundraising, with experience integrating digital and other channels.
- Proven ability to lead large, high-volume or highly complex fundraising programs with multiple moving parts.
- Strong client management skills and experience serving as a senior strategic advisor.
- Experience managing and developing high-performing teams.
- Expertise in budgeting, forecasting, and performance analysis.
- Strong communication and presentation skills, including translating data into clear recommendations.
- Ability to manage competing priorities in a fast-paced, deadline-driven environment.
- A collaborative, enterprise mindset and ability to partner across teams.
- A deep commitment to client success and mission-driven work.
Responsibilities
- Oversee the strategy, planning, and execution of a large, direct mail fundraising program, guiding work from initial concept through production, analysis, and long-term optimization.
- Partner closely with internal teams across Creative, Analytics, and Production to ensure campaigns are thoughtful, integrated, and delivering strong results.
- Serve as a primary client partner, building deep relationships, advising on strategy and performance, and helping navigate complex decisions around budgets, creative direction, and program growth.
- Lead and mentor a team of fundraising professionals, fostering a collaborative, high-performing environment and supporting their ongoing development.
Benefits
- employer-paid health, dental, and vision insurance
- generous paid leave
- remote work reimbursements
- employer-paid life and disability insurance
- safe harbor 401(k) plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
