Vice President, Client Service

Kantar • Chicago, IL

9h • Hybrid

About The Position

We are seeking a visionary and results-driven VP to lead client engagement, strategic program delivery, and cross-functional coordination for Google. This role is critical to ensuring business growth, the seamless execution of large-scale programs, enterprise initiatives, and operational excellence across a complex portfolio of programs.

Requirements

• Minimum of 12 years of progressive leadership experience in client servicing and program delivery
• Proven track record in managing complex, multi-region programs and cross-functional teams
• Familiarity with AI applications in research, API delivery, and related contracting and scoping (in partnership with specialist functions)
• Demonstrated experience in developing and presenting thought leadership content
• Senior-level communication and relationship management skills
• Strategic thinking with the ability to translate vision into actionable programs
• Strong organizational and planning capabilities across multiple concurrent initiatives
• Ability to lead through influence and foster collaboration across diverse teams
• Proficiency in budget oversight, technical coordination, and operational governance

Responsibilities

• Conduct senior-level client engagements, including 1:1 meetings and strategic discussions
• Lead and mentor internal teams to elevate client service standards
• Identify and pursue business development opportunities, providing thought leadership and crafting proposals
• Develop and present thought leadership pieces to internal and external audiences
• Establish and manage global internal communication rhythms, including method and frequency
• Act as senior sponsor for key client and internal initiatives
• Lead client servicing and oversee strategic product development, including bespoke AI and API deployments
• Ensure successful execution of subscription and maintenance programs aligned with long-term business goals
• Manage opportunity pipelines, financial forecasting, and budget oversight
• Coordinate financial planning across programs and cross-functional teams
• Champion internal engagement and foster a strong team culture
• Promote transparency, collaboration, and continuous improvement across global teams

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees