Vice President of Client Management

Jellyfish • Los Angeles, CA

7d • $225,000 - $240,000 • Hybrid

About The Position

Jellyfish is seeking a strategic client management leader to drive client success, revenue growth, and operational excellence across its highest-value domestic and/or global accounts. The role leads senior client relationships, aligns work with business objectives, builds long-term partnerships, and contributes to product development, marketing, and cross-group engagements. It also leads cross-functional teams and requires an in-depth understanding of social media, production, and the creator landscape to manage workflows from ideation through publication, alongside internal and external teams.

The position is hybrid, based in Jellyfish’s Los Angeles office, with weekly time spent in the client’s office. The salary range is $225,000–$240,000 annually; the final offer depends on experience. Jellyfish emphasizes skills, expertise, and behavioral attributes over years of experience and traditional degrees.

Requirements

• 15+ years of client management and delivery experience, with deep expertise navigating complex global accounts across social media, creative production, and creator ecosystems.
• Experience across multiple verticals, products, or specialized industry solutions, particularly social media capabilities and entertainment.
• Ability to develop and execute integrated, multichannel strategies, with a broad understanding of Jellyfish’s offerings.
• Strong new-business skills, including ownership of pitch narratives and leadership of end-to-end processes.
• Technical excellence in a relevant specialty, such as media or production, and deep comprehension of Jellyfish’s offerings to identify growth opportunities; expertise in social media, creators, and creative production is expected.
• Ability to anticipate client needs, identify opportunities proactively, and drive results.
• Experience producing high-quality work that meets or exceeds expectations, setting a standard of excellence, and supporting positive client satisfaction scores.
• Ability to align Jellyfish solutions with client business objectives and drive account growth.
• Experience managing client data in Salesforce or similar systems, ensuring accuracy and integrity.
• Ability to guide and support junior team members and foster their professional development.
• Ability to identify client needs and proactively provide solutions or recommendations.
• Willingness to own mistakes, identify lessons learned, and implement improvements to prevent repeat errors.
• Ability to identify potential obstacles early and develop actionable risk-mitigation solutions.
• Proactively seek feedback from colleagues and clients to identify areas for improvement.
• Resume must be in English.

Responsibilities

• Develop and lead overarching client strategies to support sustained business growth and long-term success across a wide book of business.
• Establish and maintain relationships with C-suite and senior decision-makers, supporting retention, satisfaction, delivery, and revenue expansion.
• Align internal capabilities as needed to ensure effective execution and client value.
• Resolve problems and identify issues in real time with cross-functional leads and stakeholders.
• Adapt systems and processes to meet the agile needs of clients and internal partners.
• Streamline processes, improve workflows, and promote consistency across client accounts.
• Own the business outcomes of client strategies and align teams toward shared goals.
• Meet commercial and growth targets across the client portfolio.
• Act as the ultimate escalation point for client issues and ensure challenges are resolved efficiently.
• Identify and pursue new business opportunities with existing and prospective clients.
• Collaborate with leadership on capability workstreams and improvements.
• Lead, mentor, and develop senior team members to support high performance.
• Set SMART goals and conduct quarterly performance reviews for direct reports; review line managers’ performance reviews within hub ownership.
• Identify and deliver growth or performance-improvement opportunities for team members within hub ownership.
• Coach and guide teams through complex client management challenges.
• Develop future leaders and contribute to leadership succession planning.
• Represent Jellyfish at industry events, client forums, and thought leadership initiatives.
• Champion diversity, equity, and inclusion in recruitment, resourcing, and talent development.
• Lead client commercials by building teams with capability leads, defining internal and external ways of working, and identifying opportunities to improve profitability.
• Deliver clear, persuasive, and actionable recommendations to internal teams and clients.
• Lead cross-functional teams, foster open communication, and support timely delivery of complex projects in a collaborative, high-performing environment.

Benefits

• Eligibility to participate in a discretionary annual bonus scheme.
• 401k retirement plan.
• Healthcare, vision, and dental insurance.
• Short- and long-term disability coverage and life insurance.
• Flexible working hours, with the ability to shape the workday between 8 a.m. and 6:30 p.m.
• Up to 60% of workdays may be remote.
• 14 weeks of paid leave for primary caregivers and 4 weeks for secondary caregivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed